Communications Center Specialist

Are you a skilled communicator with a passion for helping others? Novant Health is looking for a dedicated and compassionate Communications Center Specialist to join our team. As a vital member of our organization, you will be responsible for responding to emergency and non-emergency calls, dispatching appropriate resources, and providing exceptional customer service. If you have excellent communication skills, the ability to remain calm under pressure, and a desire to make a difference in people's lives, we want to hear from you. Join us in our mission to deliver remarkable healthcare experiences and become a part of the Novant Health family.

1. Respond to emergency and non-emergency calls in a timely and professional manner.
2. Dispatch appropriate resources, such as emergency medical services or law enforcement, based on the nature of the call.
3. Maintain accurate records of all calls and dispatches.
4. Provide exceptional customer service to callers, remaining calm and empathetic in high-stress situations.
5. Use excellent communication skills to gather information from callers and relay it accurately to responders.
6. Stay up-to-date on emergency procedures and protocols, and be able to follow them in a fast-paced environment.
7. Collaborate with other team members and departments to ensure efficient and effective response to calls.
8. Continuously monitor and evaluate incoming calls, identifying and escalating any potential issues.
9. Remain calm and composed while working in a high-pressure environment.
10. Maintain confidentiality and handle sensitive information with discretion.
11. Follow all safety and security protocols to protect both patients and staff.
12. Participate in ongoing training and professional development to maintain and improve skills.
13. Demonstrate a commitment to providing exceptional healthcare experiences for patients and their families.
14. Embody the values and culture of Novant Health in all interactions with patients, colleagues, and the community.
15. Act as a positive representative of the organization and maintain a professional demeanor at all times.

According to JobzMall, the average salary range for a Communications Center Specialist in Monroe, NC, USA is between $30,000 and $50,000 per year. This salary range may vary depending on the specific job duties, experience level, and the company's size and industry. Some factors that may also affect the salary range include the candidate's education level, certifications, and additional skills and qualifications. Additionally, the cost of living in Monroe, NC may also impact the salary range for this position.

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics.