Senior Patient Account Representative

Are you passionate about providing exceptional patient care? Do you have experience in healthcare billing and collections? Northwell Health is seeking a highly skilled and motivated Senior Patient Account Representative to join our team. As a Senior Patient Account Representative, you will play a vital role in ensuring accurate and timely billing, as well as providing excellent customer service to our patients. If you have a strong attention to detail, excellent communication skills, and a desire to make a positive impact on patients' lives, we encourage you to apply for this exciting opportunity.

1. Accurately and efficiently manage patient accounts, ensuring timely and accurate billing and collections.
2. Provide exceptional customer service to patients, addressing inquiries and concerns in a timely and professional manner.
3. Utilize knowledge of healthcare billing and collections processes to accurately code and bill claims.
4. Review and analyze patient accounts to identify and resolve billing errors or discrepancies.
5. Collaborate with other departments to ensure proper documentation and coding for accurate billing.
6. Maintain up-to-date knowledge of insurance regulations and policies to ensure compliance and avoid denials.
7. Identify and implement process improvements to increase efficiency and effectiveness in patient account management.
8. Communicate with insurance companies to obtain necessary authorizations and resolve claims.
9. Prepare and submit reports on accounts receivable and collections activities.
10. Mentor and train junior patient account representatives on billing and collections processes.
11. Maintain confidentiality of patient information and adhere to HIPAA regulations.
12. Act as a liaison between patients, insurance companies, and healthcare providers to resolve billing and payment issues.
13. Ensure all patient interactions are handled with empathy, professionalism, and a patient-centric approach.
14. Adhere to departmental and organizational policies and procedures.
15. Continuously monitor and follow up on outstanding patient balances to ensure timely payment.
16. Participate in team meetings and provide suggestions for improving departmental processes and procedures.
17. Keep accurate records of all interactions and transactions with patients and insurance companies.
18. Collaborate with the finance team to reconcile accounts and ensure accurate financial reporting.
19. Stay updated on industry trends and changes in healthcare billing and collections practices.
20. Maintain a high level of accuracy and attention to detail in all aspects of patient account management.

According to JobzMall, the average salary range for a Senior Patient Account Representative in New York, NY, USA is between $50,000 and $75,000 per year. However, this may vary depending on factors such as years of experience, education level, and specific job responsibilities. Additionally, salaries may be higher in larger and more prestigious healthcare facilities and lower in smaller, less well-known organizations.

Northwell Health is a nonprofit integrated healthcare network that is New York State's largest healthcare provider and private employer, with more than 68,000 employees in 2019.