Patient & Customer Experience Specialist

Are you passionate about providing the highest level of care and service to patients and customers? Do you thrive in a fast-paced healthcare environment where every interaction has the potential to make a positive impact? If so, then we have an exciting opportunity for you at Northwell Health as a Patient & Customer Experience Specialist. As a member of our team, you will have the opportunity to utilize your exceptional communication and problem-solving skills to enhance the overall experience of our patients and customers. We are looking for individuals who are empathetic, detail-oriented, and dedicated to delivering exceptional customer service. If this sounds like you, we encourage you to apply and join our team of compassionate healthcare professionals.

1. Provide exceptional customer service to patients and customers, ensuring their needs are met and their experience is positive.
2. Utilize excellent communication skills to effectively interact with patients and customers, addressing any concerns or issues that may arise.
3. Act as a liaison between patients/customers and the healthcare team, ensuring clear and effective communication.
4. Demonstrate empathy and understanding towards patients and customers, showing sensitivity to their needs and concerns.
5. Utilize problem-solving skills to quickly and effectively resolve any issues or challenges that may arise.
6. Maintain a high level of professionalism and positivity, even in high-stress situations.
7. Foster a positive and welcoming environment for patients and customers, representing the organization in a positive manner.
8. Collaborate with other team members to ensure a seamless and exceptional experience for patients and customers.
9. Stay up-to-date on company policies and procedures, as well as industry trends and best practices, to continuously improve the patient and customer experience.
10. Continuously seek feedback from patients and customers and use it to improve processes and services.
11. Maintain accurate and detailed records of patient and customer interactions.
12. Adhere to all privacy and confidentiality regulations while handling patient and customer information.
13. Participate in training and development programs to enhance skills and knowledge related to patient and customer experience.
14. Act as an advocate for patients and customers, ensuring their needs and concerns are addressed and resolved promptly.
15. Perform any other duties and responsibilities assigned by the supervisor to support the overall mission and goals of the organization.

According to JobzMall, the average salary range for a Patient & Customer Experience Specialist in New York, NY, USA is between $45,000 and $55,000 per year. This can vary depending on factors such as experience, education, and the specific company or healthcare organization. Some positions may offer higher salaries, especially for those with more experience and advanced degrees in healthcare or customer service, while others may offer lower salaries for entry-level positions.

Northwell Health is a nonprofit integrated healthcare network that is New York State's largest healthcare provider and private employer, with more than 68,000 employees in 2019.