Front Desk Receptionist
Welcome to Northwell Health! We are currently seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our patients and visitors, you will play a crucial role in providing exceptional customer service and ensuring the smooth flow of our daily operations. If you have a passion for helping others and possess excellent communication skills, we would love to have you join our team. Keep reading to learn more about this exciting opportunity and the qualifications we are seeking in our ideal candidate.
- Greet and welcome patients and visitors with a warm and friendly demeanor.
- Answer and direct incoming phone calls to the appropriate department or individual.
- Schedule appointments and manage the daily patient schedule.
- Register new patients and update existing patient information in the electronic medical records system.
- Collect and process co-payments and verify insurance coverage.
- Maintain a clean and organized front desk area.
- Provide accurate and timely information to patients and visitors regarding clinic policies, procedures, and services.
- Collaborate with other departments to ensure efficient and effective communication and flow of information.
- Assist with administrative tasks such as filing, data entry, and faxing.
- Handle patient inquiries and complaints in a professional and courteous manner.
- Monitor inventory and order office supplies as needed.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Attend staff meetings and trainings as required.
- Demonstrate a positive and helpful attitude towards patients, visitors, and colleagues.
- Perform other duties and projects as assigned by management.
Excellent Communication Skills: A Front Desk Receptionist At Northwell Health Should Possess Excellent Verbal And Written Communication Skills. They Should Be Able To Effectively Communicate With Patients, Visitors, And Colleagues In A Professional And Friendly Manner.
Customer Service Experience: A Successful Candidate For This Role Should Have Previous Customer Service Experience. They Should Be Able To Handle Difficult Situations With Patience And Empathy, Ensuring That Patients And Visitors Feel Welcomed And Valued.
Multitasking Abilities: A Front Desk Receptionist At Northwell Health Will Be Responsible For Handling Multiple Tasks At Once, Such As Answering Phones, Scheduling Appointments, And Checking In Patients. They Should Be Able To Prioritize Tasks And Manage Their Time Effectively To Ensure A Smooth Operation Of The Front Desk.
Knowledge Of Medical Terminology: While Not Required, Having Knowledge Of Medical Terminology Can Be An Asset For A Front Desk Receptionist At Northwell Health. This Can Help Them Better Understand And Communicate With Medical Staff And Patients, Making The Overall Patient Experience More Efficient.
Computer Proficiency: In Today's Digital Age, It Is Essential For A Front Desk Receptionist To Be Proficient In Using Computer Systems And Software. They Should Be Able To Navigate Electronic Medical Records, Schedule Appointments, And Perform Basic Administrative Tasks With Ease. Familiarity With Programs Such As Microsoft Office And Electronic Scheduling Systems Is Also Beneficial.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Telephone Etiquette
Prior
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Desk Receptionist in New York, NY, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific industry, company size, and experience level of the individual. Additionally, factors such as location, benefits, and bonuses can also impact the overall salary for this role.
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Northwell Health is a nonprofit integrated healthcare network that is New York State's largest healthcare provider and private employer, with more than 68,000 employees in 2019.
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