Associate Patient Account Representative

Welcome to Northwell Health! We are currently seeking a highly motivated and detail-oriented Associate Patient Account Representative to join our dynamic team. In this role, you will have the opportunity to make a difference in the lives of our patients by ensuring accurate and timely processing of their medical bills. As an Associate Patient Account Representative, you will play a crucial role in maintaining our commitment to providing high-quality healthcare services. If you are passionate about helping others and have strong communication and problem-solving skills, we encourage you to apply.

1. Accurately process and review patient medical bills to ensure timely and correct billing.
2. Provide excellent customer service to patients, addressing any questions or concerns regarding their bills.
3. Maintain patient confidentiality and adhere to HIPAA regulations.
4. Collaborate with other departments, such as coding and billing, to resolve any billing discrepancies.
5. Monitor and follow up on outstanding patient accounts to ensure timely payment.
6. Use electronic billing systems and other software to accurately document and track patient billing information.
7. Communicate with insurance companies to verify coverage and resolve any billing issues.
8. Identify and escalate any potential issues or errors in the billing process.
9. Assist in training and mentoring new team members.
10. Stay updated on healthcare regulations and policies related to billing and insurance.
11. Maintain accurate and organized records of patient accounts and billing information.
12. Prioritize and manage a high volume of patient accounts and billing inquiries.
13. Collaborate with other members of the healthcare team to ensure a positive patient experience.
14. Continuously strive to improve processes and procedures to increase efficiency and accuracy within the billing department.
15. Adhere to company values and maintain a positive attitude in all interactions with patients and colleagues.

According to JobzMall, the average salary range for a Associate Patient Account Representative in New York, NY, USA is $38,000 - $50,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and additional skills or certifications. Higher paying positions may also be available for those with specialized experience or in-demand skills.

Northwell Health is a nonprofit integrated healthcare network that is New York State's largest healthcare provider and private employer, with more than 68,000 employees in 2019.