Associate IT&S Analyst - Client Services

Are you looking for an exciting opportunity to use your technical expertise and passion for customer service to make a meaningful impact in the healthcare industry? Northwell Health is seeking an Associate IT&S Analyst to join our Client Services team. As an Associate IT&S Analyst, you will play a crucial role in providing support and troubleshooting for our clients' technology needs. If you are a self-motivated individual with excellent communication skills and a strong understanding of IT systems, we want to hear from you! Join us in our mission to improve the health and well-being of our communities and take your career to the next level.

1. Provide technical support and troubleshooting for clients' technology needs.
2. Serve as a primary point of contact for clients, ensuring all inquiries are addressed and resolved in a timely and efficient manner.
3. Collaborate with team members and other departments to identify and resolve complex technical issues.
4. Maintain a strong understanding of IT systems and stay up-to-date with industry advancements.
5. Utilize excellent communication skills to effectively communicate technical information to non-technical clients.
6. Document and track all client interactions and resolutions in a timely and accurate manner.
7. Utilize critical thinking and problem-solving skills to identify root causes of technical issues and provide effective solutions.
8. Continuously improve processes and procedures to enhance the overall client experience.
9. Keep abreast of industry trends and best practices to provide innovative solutions and improve service delivery.
10. Take ownership of projects and tasks assigned, ensuring they are completed within established timelines.
11. Provide training and support to clients on new and existing technologies.
12. Maintain a high level of professionalism and customer service while interacting with clients.
13. Work collaboratively with other team members to ensure a positive and efficient work environment.
14. Adhere to all company policies and procedures, including security and confidentiality protocols.
15. Support the overall mission and goals of the organization, contributing to improved health and well-being in the community.

According to JobzMall, the average salary range for a Associate IT&S Analyst - Client Services in New Hyde Park, NY, USA is between $60,000 and $80,000 per year. This range can vary depending on factors such as the company's size, industry, and the level of experience and qualifications of the individual. Additionally, bonuses and benefits may also affect the overall salary package.

Northwell Health is a nonprofit integrated healthcare network that is New York State's largest healthcare provider and private employer, with more than 68,000 employees in 2019.