Access Service Representative
Come join our team at Northwell Health as an Access Service Representative! We are seeking a highly motivated and customer service-oriented individual to provide exceptional support to our patients and visitors. With our commitment to delivering the highest quality care, we need individuals who are passionate about making a positive impact in the healthcare industry. As an Access Service Representative, you will play a vital role in ensuring a seamless and efficient registration process for our patients. If you have excellent communication skills, attention to detail, and a drive to exceed expectations, we want you on our team. Join us in our mission to provide exceptional care to our communities.
- Greet and welcome patients and visitors in a friendly and professional manner.
- Provide accurate and timely registration services for patients, ensuring all necessary information is collected and recorded.
- Utilize strong communication skills to effectively communicate with patients, visitors, and staff regarding registration processes and procedures.
- Maintain a positive and customer-focused attitude at all times, ensuring a welcoming and comfortable environment for all individuals.
- Conduct insurance verifications and obtain necessary authorizations for services.
- Collaborate with other healthcare professionals to ensure a smooth and efficient patient flow.
- Handle patient inquiries and concerns with empathy and professionalism, and escalate to appropriate individuals as needed.
- Maintain patient confidentiality and adhere to all HIPAA regulations.
- Stay up-to-date on industry changes and updates to ensure accurate and compliant registration processes.
- Continuously strive to provide exceptional customer service and resolve any issues or complaints in a timely and satisfactory manner.
- Work closely with other members of the team to identify areas for improvement and implement solutions to enhance the patient experience.
- Attend trainings and meetings to stay informed on new processes and procedures.
- Maintain accurate and organized records of patient information and registration processes.
- Adhere to Northwell Health's mission, values, and standards of behavior in all aspects of the job.
Strong Communication Skills: An Access Service Representative Must Be Able To Effectively Communicate With Patients, Staff, And Other Healthcare Professionals In Person, Over The Phone, And Through Written Correspondence.
Excellent Customer Service Skills: This Role Involves Working Directly With Patients And Ensuring They Have A Positive Experience. Candidates Should Have A Friendly And Empathetic Demeanor, And Be Able To Handle Difficult Situations With Professionalism.
Knowledge Of Healthcare Billing And Insurance: Access Service Representatives Are Responsible For Verifying Insurance Coverage, Obtaining Authorizations, And Explaining Billing And Payment Processes To Patients. A Solid Understanding Of Healthcare Billing And Insurance Terminology Is Essential For This Role.
Attention To Detail: This Role Requires Accuracy And Attention To Detail When Entering Patient Information, Verifying Insurance Coverage, And Processing Payments. A Successful Access Service Representative Should Be Highly Organized And Able To Multitask Effectively.
Ability To Work In A Fast-Paced Environment: Northwell Health Is A Large Healthcare System, And The Access Service Representative Role May Involve A High Volume Of Patient Interactions And Tasks. The Ideal Candidate Should Be Able To Thrive In A Fast-Paced Environment And Manage Their Time Efficiently.
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
customer service
Computer proficiency
Teamwork
Empathy
Problem-Solving
Prioritization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Access Service Representative in New York, NY, USA is $40,000 - $50,000 per year. This range may vary depending on factors such as experience, education, and specific job requirements.
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Northwell Health is a nonprofit integrated healthcare network that is New York State's largest healthcare provider and private employer, with more than 68,000 employees in 2019.
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