Major Incident Manager

Are you a highly skilled and experienced leader with a passion for problem-solving and managing critical situations? If so, Northern Trust is seeking a Major Incident Manager to join our team. In this role, you will play a crucial role in minimizing the impact of major incidents on our organization and ensuring timely resolution. We are looking for a dynamic individual with exceptional communication and decision-making skills, along with a strong background in incident management. Join us in our mission to provide exceptional service and support to our clients as a Major Incident Manager at Northern Trust.

1. Manage Major Incidents: The primary responsibility of the Major Incident Manager will be to lead and manage major incidents that affect Northern Trust's operations. This includes identifying, assessing, and prioritizing major incidents, as well as coordinating and overseeing the resolution process.
2. Minimize Impact: The Major Incident Manager will be responsible for minimizing the impact of major incidents on Northern Trust's organization and clients. This includes implementing efficient and effective solutions to mitigate the impact of major incidents on business operations.
3. Timely Resolution: The Major Incident Manager will be responsible for ensuring timely resolution of major incidents. This involves closely monitoring the progress of incident resolution and taking necessary actions to expedite the process.
4. Problem-Solving: A key responsibility of the Major Incident Manager will be to utilize their strong problem-solving skills to identify root causes of major incidents and develop effective solutions to prevent future occurrences.
5. Communication: The Major Incident Manager will be responsible for communicating timely and accurate updates on major incidents to internal stakeholders, including leadership, teams, and clients. This includes providing regular status updates and post-incident analysis.
6. Leadership: As a highly skilled and experienced leader, the Major Incident Manager will be responsible for leading and motivating a team of incident responders to ensure efficient and effective incident management.
7. Incident Management Expertise: The Major Incident Manager will be responsible for bringing their expertise in incident management to Northern Trust. This includes staying up-to-date with industry best practices and implementing them in the incident management process.
8. Decision-Making: The Major Incident Manager will be responsible for making critical decisions during major incidents, such as prioritizing response efforts and determining appropriate escalation levels.
9. Collaborate with Teams: The Major Incident Manager will work closely with cross-functional teams, including IT, security, and business teams, to ensure a coordinated and effective response to major incidents.
10. Client Service: Northern Trust prides itself on providing exceptional service to clients. The Major Incident Manager will play a crucial role

According to JobzMall, the average salary range for a Major Incident Manager in Chicago, IL, USA is between $90,000 and $120,000 per year. However, this can vary depending on factors such as the industry, company size, level of experience, and individual performance. Some Major Incident Managers may earn higher salaries, potentially up to $150,000 or more, if they have extensive experience and work in a high-demand industry such as technology or finance. Additionally, salary can also be influenced by bonuses, benefits, and other forms of compensation.

Northern Trust Corporation is a financial services company that caters to corporations, institutional investors, and ultra high net worth individuals. It is one of the largest banks in the United States and one of the oldest banks in continuous operation.