Issues and Incident Management and Reporting Director

At Northern Trust, we pride ourselves on delivering exceptional service and expertise to our clients. As our company continues to grow and evolve, we are seeking a talented individual to join our team as the Issues and Incident Management and Reporting Director. In this role, you will be responsible for overseeing the identification, management, and reporting of issues and incidents within our organization. We are looking for a highly organized, detail-oriented individual with strong leadership skills and a passion for problem-solving. If you have a proven track record in incident management and a desire to drive continuous improvement, we encourage you to apply for this exciting opportunity.

1. Develop and implement effective strategies for identifying and managing issues and incidents within the organization.
2. Create and maintain processes and procedures for incident reporting and resolution.
3. Lead a team of incident management professionals and provide guidance and support to ensure timely and effective resolution of issues.
4. Collaborate with cross-functional teams to investigate and address root causes of incidents.
5. Monitor trends and patterns in incident data to identify areas for improvement and drive continuous improvement efforts.
6. Serve as a subject matter expert on incident management best practices and provide training and guidance to other employees.
7. Develop and maintain relationships with key stakeholders and communicate incident management updates and progress.
8. Ensure compliance with regulatory requirements and internal policies related to incident management.
9. Prepare regular reports and presentations to senior management on incident trends, impact, and resolution status.
10. Continuously evaluate and improve incident management processes to ensure efficiency and effectiveness.
11. Stay updated on industry trends and advancements in incident management to ensure Northern Trust remains at the forefront of best practices.
12. Foster a positive and collaborative work environment within the incident management team and across the organization.

According to JobzMall, the average salary range for a Issues and Incident Management and Reporting Director in Chicago, IL, USA is between $113,000 and $163,000 per year. This range can vary depending on factors such as years of experience, industry, and specific job responsibilities.

Northern Trust Corporation is a financial services company that caters to corporations, institutional investors, and ultra high net worth individuals. It is one of the largest banks in the United States and one of the oldest banks in continuous operation.