Incident Management, Senior Consultant
At Northern Trust, we are dedicated to providing exceptional financial services and solutions to our clients. As our company continues to grow, we are seeking a highly skilled Incident Management, Senior Consultant to join our team. In this role, you will play a critical role in managing and resolving incidents that may impact our operations and clients. Our ideal candidate is a proactive problem-solver with a strong background in incident management and a passion for delivering exceptional client service. If you are looking for a challenging and rewarding opportunity to make a significant impact in the financial industry, we encourage you to apply.
- Monitor and manage all incidents that may impact the company's operations and clients, ensuring timely and effective resolution.
- Collaborate with various teams and stakeholders to quickly identify and assess the severity of incidents and determine the appropriate course of action.
- Utilize incident management tools and processes to track and document all incidents, including their impact, status, and resolution.
- Communicate with clients, internal teams, and leadership to provide timely updates and ensure transparency throughout the incident management process.
- Conduct thorough investigations to identify root causes of incidents and implement preventative measures to mitigate future occurrences.
- Develop and maintain incident management protocols, procedures, and best practices to ensure a consistent and efficient approach to handling incidents.
- Proactively identify potential risks and vulnerabilities and work to mitigate them before they escalate into incidents.
- Provide support and guidance to junior team members, sharing expertise and knowledge to help improve their incident management skills.
- Stay current with industry trends and best practices in incident management, and make recommendations for process improvements and enhancements.
- Foster a culture of continuous improvement and client-centricity by actively seeking feedback and implementing changes to enhance incident management processes.
Extensive Experience In Incident Management: The Ideal Candidate For This Role Should Have A Strong Background In Incident Management, With A Minimum Of 5 Years Of Experience In A Similar Role. This Includes Handling And Resolving Critical Incidents, Implementing Incident Response Procedures, And Conducting Post-Incident Reviews.
Proven Leadership Skills: As A Senior Consultant, This Role Will Require The Candidate To Lead A Team Of Incident Management Professionals. Therefore, The Candidate Should Have Demonstrated Leadership Skills, Including The Ability To Delegate Tasks, Provide Guidance, And Make Decisions Under Pressure.
Knowledge Of Itil Framework: Northern Trust Follows The Itil (Information Technology Infrastructure Library) Framework For Incident Management. The Candidate Should Possess A Strong Understanding Of Itil Processes, Especially Incident Management, And Be Able To Apply This Knowledge In A Real-World Scenario.
Strong Analytical And Problem-Solving Skills: As A Senior Consultant, The Candidate Will Be Expected To Analyze Complex Incidents And Identify The Root Cause. This Requires Excellent Analytical And Problem-Solving Skills, Along With The Ability To Think Critically And Make Sound Decisions.
Excellent Communication And Stakeholder Management: Incident Management Involves Working With Various Stakeholders, Including Technical Teams, Business Users, And Senior Management. The Ideal Candidate Should Have Exceptional Communication Skills, Both Written And Verbal, And The Ability To Effectively Manage Relationships With Stakeholders At All Levels.
Change Management
Process Improvement
Communication Skills
Project Management
Crisis Management
Root Cause Analysis
Team Leadership
Risk assessment
Problem resolution
Incident response
Stakeholder management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Incident Management, Senior Consultant is $90,000 - $110,000 per year, with the potential to earn up to $150,000 with experience and additional certifications. However, salaries can vary depending on location, company, and individual qualifications.
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Northern Trust Corporation is a financial services company that caters to corporations, institutional investors, and ultra high net worth individuals. It is one of the largest banks in the United States and one of the oldest banks in continuous operation.
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