Nordstrom

Asset Protection - Agent

Nordstrom

Los Angeles, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Nordstrom, where we are committed to providing our customers with exceptional service and an unparalleled shopping experience. We are currently seeking a highly motivated and detail-oriented individual to join our team as an Asset Protection Agent. As an Agent, you will play a crucial role in ensuring the safety and security of our store and its assets. We are looking for someone who is dedicated to upholding our standards of excellence and is passionate about protecting our company and customers. If you have a keen eye for detail, excellent communication skills, and a strong sense of integrity, we want you to be a part of our team.

  1. Monitor and patrol the store to deter and detect any potential theft or fraudulent activities.
  2. Conduct thorough investigations into any suspicious incidents or behaviors and provide detailed reports to management.
  3. Work closely with store management to implement and enforce loss prevention policies and procedures.
  4. Use surveillance equipment and other tools to identify and document any security breaches or violations.
  5. Collaborate with other team members to identify and address potential security risks within the store.
  6. Communicate effectively with customers to provide exceptional service while also maintaining a safe and secure shopping environment.
  7. Assist in training and educating store employees on loss prevention techniques and awareness.
  8. Stay up-to-date on the latest security and safety protocols and make recommendations for improvements as needed.
  9. Respond quickly and efficiently to any emergency situations, including medical incidents or safety hazards.
  10. Maintain a high level of professionalism and represent the Nordstrom brand at all times.
  11. Adhere to all company policies and procedures, including those related to safety and security.
  12. Collaborate with external law enforcement agencies when necessary and follow proper protocol for handling any legal matters.
  13. Keep accurate records of any incidents or investigations and report them to the appropriate parties.
  14. Continuously monitor surveillance equipment and report any malfunctions or issues to management.
  15. Assist with store opening and closing procedures to ensure the security of all assets.
Where is this job?
This job is located at Los Angeles, CA, USA
Job Qualifications
  • Knowledge Of Loss Prevention Techniques: The Ideal Candidate For An Asset Protection - Agent Job At Nordstrom Should Have A Strong Understanding Of Loss Prevention Techniques, Such As Cctv Surveillance, Inventory Control, And Access Control Systems. This Knowledge Will Be Crucial In Identifying And Preventing Potential Theft And Fraud Within The Store.

  • Strong Communication Skills: As An Asset Protection - Agent, You Will Need To Communicate Effectively With Both Customers And Other Team Members. This Includes Being Able To De-Escalate Potentially Volatile Situations And Accurately Report Any Suspicious Activity Or Incidents To The Appropriate Parties.

  • Attention To Detail: A Successful Asset Protection - Agent Must Have A Keen Eye For Detail And Be Able To Spot Potential Risks And Threats To The Store. This Includes Being Able To Identify Shoplifting Behaviors, Counterfeit Currency, And Other Forms Of Fraud.

  • Physical Fitness And Agility: The Role Of An Asset Protection - Agent May Require Physical Activity, Such As Running After A Suspected Shoplifter Or Responding To An Emergency Situation. Therefore, Candidates Should Possess Physical Fitness And Agility To Effectively Carry Out Their Duties.

  • Experience In Retail Or Loss Prevention: Nordstrom Prefers Candidates With Previous Experience In Retail Or Loss Prevention, As This Role Requires A Strong Understanding Of The Retail Environment And The Potential Risks Involved. Previous Experience In A Similar Role Will Also Demonstrate An Understanding Of The Necessary Skills And Knowledge Needed To Excel In This Position.

Required Skills
  • Communication

  • Attention to detail

  • Crisis Management

  • Conflict Resolution

  • customer service

  • Analytical Thinking

  • Risk assessment

  • Teamwork

  • Loss prevention

  • Surveillance

  • Security protocols

  • Fraud detection

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Asset Protection - Agent in Los Angeles, CA, USA is $40,000 - $60,000 per year. However, this can vary depending on factors such as experience, location, and the specific company. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research the specific company and their compensation packages for this role.

Additional Information
Nordstrom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 27th, 2024
Apply BeforeMay 22nd, 2025
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About Nordstrom

Nordstrom, Inc. is a U.S. luxury department store chain founded in 1901 by John W. Nordstrom and Carl F. Wallin. It originated as a shoe store, and evolved into a full-line retailer with departments for clothing, footwear, handbags, jewelry, accessories, cosmetics, and fragrances.

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