Technical Support Specialist- WAN

Chennai, Tamil Nadu, India

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Nokia is looking for an experienced and highly organized Technical Support Specialist- WAN to join our team of IT professionals. This individual will be responsible for providing technical support to our WAN customers, ensuring our solutions are running effectively and helping to resolve any issues. The successful candidate will have a deep understanding of WAN technologies and strong customer service skills.The ideal candidate should possess the following qualifications:• Bachelor's degree in Computer Science, Information Technology or a related field• Minimum of 2 years’ experience in technical support and networking technologies• Extensive knowledge of WAN technologies, protocols, and standards• Excellent customer service, communication, and problem-solving skills• A strong work ethic and the ability to work independently and as part of a teamIf you are a customer-oriented professional and have the necessary qualifications and experience, we invite you to apply for this rewarding position. We look forward to hearing from you and thank you for your interest in joining our team.

Responsibilities:

• Provide technical support to WAN customers, ensuring our solutions are running effectively and helping to resolve any issues • Maintain and troubleshoot WAN technologies, protocols, and standards • Monitor customer service and communication systems, responding to customer inquiries and requests for assistance • Investigate and prioritize customer issues and escalate them as needed • Document customer interactions and maintain records of customer support requests • Work independently and as part of a team to ensure customer satisfaction • Remain up-to-date with the latest technologies and products to provide accurate and timely responses to customer inquiries • Develop and implement strategies to improve customer service processes and efficiency

Where is this job?

This job is located at Chennai, Tamil Nadu, India

Job Qualifications

Bachelor's Degree In Computer Science
Information Technology Or Related Field
+ Years Of Experience In Technical Support For Wan And Lan Networks
Expertise In Troubleshooting Wan And Lan Network Issues
Proficiency With Tcp/Ip And Routing Protocols Such As Ospf And Bgp
Knowledge Of Nokia Network Solutions And Products
Familiarity With Network Security

Required Skills

Networking
Troubleshooting
Firewalls
DHCP
DNS
TCP/IP
WAN
VoIP
Cabling
OSI model
Routers
Configuration
Servers
Ipv
Switches

Soft Skills

Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Networking
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Technical Support Specialist- WAN in Chennai, Tamil Nadu, India is between ₹2,50,000 and ₹6,00,000. This salary range is based on the experience and qualifications of the individual.

Additional Information

Nokia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedOctober 20th, 2023

Apply BeforeJune 21st, 2025

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