Service Operations Engineer

Welcome to Nokia, a global leader in the telecommunications industry. We are seeking a dedicated and experienced Service Operations Engineer to join our team. In this role, you will play a crucial role in ensuring the smooth and efficient operation of our services, providing technical support to our customers and collaborating with cross-functional teams to identify and resolve issues. We are looking for a driven individual with a strong technical background and excellent problem-solving skills. If you are passionate about delivering high-quality services and thrive in a fast-paced environment, we want to hear from you.

1. Manage Service Operations: Oversee the day-to-day operations of our services, ensuring they run smoothly and efficiently.
2. Provide Technical Support: Act as the main point of contact for customers, offering technical assistance and troubleshooting services to resolve any issues that may arise.
3. Collaborate with Cross-Functional Teams: Work closely with various teams, including engineering, product development, and customer support, to identify and resolve service-related issues.
4. Monitor Service Performance: Monitor the performance of our services, identifying any potential issues and proactively addressing them to prevent service disruptions.
5. Implement Service Improvements: Use your technical expertise to identify areas for improvement in our services and implement solutions to enhance their performance.
6. Maintain Service Documentation: Keep accurate and up-to-date documentation of service processes, procedures, and troubleshooting steps to ensure efficient and effective service delivery.
7. Stay Up-to-Date with Industry Trends: Keep abreast of industry developments and trends to ensure our services remain competitive and up-to-date with the latest technologies.
8. Participate in Service Reviews: Participate in regular service reviews to identify areas for improvement and implement solutions to enhance service delivery.
9. Train and Mentor Team Members: Provide training and mentorship to junior team members to enhance their technical skills and ensure the team is equipped to handle any service-related issues.
10. Adhere to Service Standards: Follow established service standards and protocols to ensure consistent and high-quality service delivery to our customers.

According to JobzMall, the average salary range for a Service Operations Engineer in Chennai, Tamil Nadu, India is between 4-7 lakhs per annum. This can vary depending on the skills, experience, and company of the individual. Some advanced skills and experience may command a higher salary, while a fresher or entry-level position may offer a lower salary. Overall, the salary range for this position in Chennai is considered to be competitive and in line with the industry standard.

Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.