NI Fixed Networks Customer Engineer Tier 2/3 and Partners

United States

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you a skilled and customer-focused network engineer looking for an exciting opportunity to work with cutting-edge technology? Look no further! We are seeking a highly motivated and experienced individual to join our team as a NI Fixed Networks Customer Engineer Tier 2/3 and Partners at Nokia.As a member of our team, you will play a crucial role in providing technical support and solutions to our customers, partners, and internal teams. You will have the opportunity to work with a diverse range of clients and be responsible for troubleshooting and resolving complex network issues.To be successful in this role, you must have a strong foundation in networking concepts and possess excellent communication and problem-solving skills. If you are passionate about delivering exceptional customer service and have a desire to continuously learn and grow in a fast-paced environment, we want to hear from you!Join us at Nokia and be a part of our dynamic and innovative team. Together, we will shape the future of communication technology.

Provide technical support and solutions to customers, partners, and internal teams.
Troubleshoot and resolve complex network issues.
Communicate effectively with customers, partners, and internal teams.
Continuously learn and stay updated with cutting-edge technology.
Collaborate with cross-functional teams to deliver high-quality solutions.
Participate in on-call rotations to provide 24/7 support to customers.
Document and maintain accurate records of customer interactions and solutions.
Build and maintain strong relationships with customers and partners.
Proactively identify and address network performance issues.
Train and mentor junior engineers on networking concepts and troubleshooting techniques.
Stay up-to-date with industry trends and best practices.
Attend and participate in team meetings and training sessions.
Adhere to company policies and procedures.
Provide timely and accurate reports to management.
Continuously strive to improve processes and procedures for better customer experience.
Represent the company in a professional and positive manner.

Where is this job?

This job is located at United States

Job Qualifications

Strong Technical Knowledge: A Ni Fixed Networks Customer Engineer Tier 2/3 And Partners Must Have A Deep Understanding Of Nokia's Fixed Network Products, Services, And Solutions. This Includes Proficiency In Troubleshooting, Installation, And Configuration Of Network Equipment.
Experience In Customer Support: The Ideal Candidate Should Have Prior Experience In Providing Technical Support To Customers, Preferably In The Telecommunications Industry. They Should Be Able To Handle Customer Inquiries And Issues In A Professional And Timely Manner.
Communication Skills: Effective Communication Is Crucial For This Role As The Engineer Will Be Interacting With Customers, Colleagues, And Partners On A Regular Basis. They Should Possess Strong Verbal And Written Communication Skills To Clearly Convey Technical Information And Solutions.
Teamwork And Collaboration: Working In A Team Environment Is Essential For This Role, As The Engineer Will Often Collaborate With Colleagues And Partners To Address Complex Customer Issues. They Should Be Able To Work Well In A Team And Have A Positive Attitude Towards Problem-Solving.
Certifications And Education: A Ni Fixed Networks Customer Engineer Tier 2/3 And Partners Should Hold A Bachelor's Degree In A Relevant Field Such As Computer Science, Engineering, Or Telecommunications. Additionally, Certifications In Nokia Fixed Network Products And Technologies, Such As The Nokia Service Routing Certification (Src), Would Be An Advantage.

Required Skills

Network Security
Problem Solving
Routing Protocols
Customer Support
Network troubleshooting
Performance monitoring
Network configuration
Network design
Switching Technologies
Quality Of Service (Qos)

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a NI Fixed Networks Customer Engineer Tier 2/3 and Partners in United States is $75,000 - $110,000 per year. This can vary depending on factors such as location, experience, and company size. Some companies may also offer additional benefits such as bonuses, health insurance, and retirement plans.

Additional Information

Nokia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 24th, 2025

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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