Incident Manager

Are you a skilled problem-solver with a passion for leading teams and ensuring customer satisfaction? Do you thrive in fast-paced environments and have experience in incident management? Look no further, as Nokia is seeking an Incident Manager to join our dynamic team. As an Incident Manager, you will play a crucial role in maintaining the stability and reliability of our products and services for our customers. We are seeking an individual with excellent communication, organizational, and technical skills, along with a strong ability to prioritize and handle multiple tasks under pressure. If this sounds like you, we encourage you to apply and become a part of our innovative and forward-thinking company.

1. Lead and manage a team of incident responders to effectively handle critical customer issues in a timely and efficient manner.
2. Develop and implement incident management processes and procedures to ensure consistent and effective resolution of incidents.
3. Collaborate with cross-functional teams, including technical support, engineering, and product management, to identify root causes of incidents and implement corrective actions.
4. Maintain a strong understanding of Nokia products and services to provide accurate and comprehensive support to customers.
5. Monitor and analyze incident trends to identify areas for improvement and proactively address potential issues.
6. Act as the main point of contact for high-priority incidents and effectively communicate updates and resolutions to customers.
7. Work closely with customer-facing teams to ensure customer satisfaction and manage expectations during incidents.
8. Prioritize and delegate tasks to team members to ensure timely resolution of incidents.
9. Develop and maintain strong relationships with internal and external stakeholders to facilitate effective incident management.
10. Continuously evaluate and improve incident management processes to enhance efficiency and effectiveness.

According to JobzMall, the average salary range for a Incident Manager in Berkeley Heights, NJ, USA is between $90,000 and $120,000 per year. This can vary depending on factors such as experience, industry, and company size. Some Incident Managers may also receive bonuses and other benefits in addition to their base salary.

Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.