We are looking for an experienced Incident Manager to join Nokia’s team and help us maintain our high reputation in the industry. As the Incident Manager, you will be responsible for managing the entire incident management process, from detection to resolution. You will work closely with internal teams and external partners to ensure our products and services meet the highest standards for quality and performance.The ideal candidate must have a strong technical background, with a deep understanding of incident management procedures. You should also have excellent communication and problem-solving skills, with the ability to work in a fast-paced and highly dynamic environment.If you are passionate about incident management and have a track record of success in managing complex incidents, we want to hear from you. Join us and help Nokia continue to be a leader in the telecommunications industry.
Responsibilities:
- Develop and implement incident management procedures to ensure high standards of quality and performance.
- Identify and assess incidents, analyze root causes, and determine resolutions.
- Collaborate with internal teams and external partners to coordinate incident resolution.
- Monitor and track incident progress and provide timely updates.
- Communicate regularly with stakeholders to ensure they are informed of incident status.
- Prepare reports and analyze trends in incident data.
- Develop and implement strategies to improve incident resolution times.
- Establish and maintain relationships with key stakeholders.
- Ensure compliance with industry standards and regulations.
- Provide training to team members on incident management processes.
Strong Problem Solving And Analytical Skills
Excellent Communication And Interpersonal Skills
Ability To Work In A Fast-Paced Environment
Experience Leading And Managing Complex Projects
Proven Experience In Problem Management And Resolution
Ability To Develop And Implement Incident Management Policies
Experience In It Service Delivery And Operations
Knowledge Of Servicenow Or Other Incident Management Tools
Documentation
Risk Management
Change Management
Networking
Communication
Time Management
Negotiation
Leadership
customer service
Critical Thinking
Reporting
Collaboration
Problem-Solving
Incident Resolution
Incident Analysis
Communication
Leadership
Negotiation
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Incident Manager in Chennai, Tamil Nadu, India is approximately ₹7.5 lakhs to ₹18.3 lakhs per annum. This salary range can vary based on factors such as experience, qualifications and industry.
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Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.
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