Are you a passionate leader with a strong background in the healthcare industry? Do you have a deep understanding of the Japanese and Korean markets? If so, then we have an exciting opportunity for you to join our team at Nokia as the Head of Care for Japan and Korea.As the Head of Care, you will be responsible for leading and shaping our care strategy in Japan and Korea, ensuring that our customers receive the best possible support and service. You will work closely with our global teams to develop and implement innovative solutions that meet the unique needs of these markets.To excel in this role, you must have proven experience in a senior leadership position within the healthcare industry, with a track record of driving results and delivering exceptional customer care. Fluency in Japanese and Korean is essential, along with excellent communication and interpersonal skills.If you are a dynamic, driven individual with a passion for healthcare and a desire to make a difference, we want to hear from you. Join us at Nokia and be a part of our journey to revolutionize the world of healthcare.
- Develop and implement a comprehensive care strategy for Japan and Korea, aligned with Nokia's overall business goals.
- Lead a team of care professionals and provide direction, guidance, and support to ensure the best possible service and support for our customers.
- Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams, to understand their needs and expectations.
- Stay up-to-date with the latest trends and developments in the healthcare industry in Japan and Korea, and use this knowledge to drive innovation and continuous improvement in our care services.
- Collaborate with global teams to develop and implement standardized processes and procedures for delivering consistent and high-quality care across all markets.
- Monitor and analyze customer satisfaction metrics to identify areas for improvement and take proactive measures to enhance the customer experience.
- Develop and manage budgets and resources effectively to ensure efficient and cost-effective delivery of care services.
- Act as a spokesperson for Nokia's care services in Japan and Korea, promoting our brand and values to customers and partners.
- Stay updated on relevant regulations and compliance requirements in the healthcare industry in Japan and Korea, and ensure that our care services are in line with these standards.
- Mentor and develop team members, providing opportunities for growth and career advancement within the organization.
Extensive Experience In Managing Care Operations In Both Japan And Korea, Including A Deep Understanding Of Local Laws And Regulations.
Proven Track Record Of Successful Leadership And Team Management, With The Ability To Oversee A Large Team Of Care Professionals.
Strong Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Key Stakeholders And Clients.
In-Depth Knowledge Of The Technology Industry, Particularly In The Telecom Sector, With A Focus On Customer Care And Service Delivery.
Fluency In Japanese And Korean Languages, As Well As Proficiency In English. This Is Essential For Effective Communication With Local Teams And Global Colleagues.
Strategic Planning
Project Management
Communication
Budget management
Leadership
Conflict Resolution
Team Building
Problem-Solving
Adaptability
Performance evaluation
Cross-Cultural Sensitivity
Multicultural Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
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Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.
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