FN Americas RBC Customer Engineer

Are you looking for an exciting opportunity to join a dynamic team and make an impact in the field of telecommunications? Look no further! FN Americas, in partnership with Nokia, is seeking a highly skilled and motivated RBC Customer Engineer to join our team. As a key member of our team, you will play a crucial role in delivering exceptional customer service and technical support for our RBC products. We are looking for someone who is passionate about technology, has excellent problem-solving skills, and is committed to providing top-notch customer service. If you are ready for a new challenge and have the qualifications we are looking for, read on to learn more about this exciting opportunity.

1. Provide technical support and assistance to customers using RBC products.
2. Troubleshoot and resolve technical issues related to RBC products in a timely and efficient manner.
3. Ensure customer satisfaction by delivering high-quality customer service and support.
4. Collaborate with team members and other departments to resolve complex technical issues.
5. Stay up-to-date with the latest RBC products and technologies to provide accurate and efficient support.
6. Document and track all customer interactions and resolutions in a timely and organized manner.
7. Identify and escalate any customer concerns or issues to the appropriate channels.
8. Conduct product demonstrations and trainings for customers, as needed.
9. Provide technical guidance and support to junior team members.
10. Continuously improve processes and procedures to enhance the customer experience.
11. Travel to customer sites, as needed, to provide on-site support and services.
12. Maintain a positive and professional attitude while representing FN Americas and Nokia to customers.
13. Comply with all company policies and procedures, including safety guidelines.
14. Participate in ongoing training and development opportunities to enhance skills and knowledge.
15. Adhere to strict deadlines and prioritize tasks to ensure timely resolution of customer issues.

According to JobzMall, the average salary range for a FN Americas RBC Customer Engineer in United States is $55,000 - $70,000 per year. However, this can vary based on factors such as location, experience, and job performance. It is important to note that this is an estimated range and not a specific salary for any individual.

Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.