Welcome to Nokia, a global leader in telecommunications technology and innovation. We are currently seeking a highly skilled and motivated Field Competence Support Engineer to join our team. As a Field Competence Support Engineer, you will play a crucial role in supporting our customers' technical needs and ensuring the successful implementation and operation of our products. We are looking for an individual who is passionate about technology, customer service, and problem-solving. If you have a strong technical background and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
- Provide technical support to customers on Nokia telecommunication products and services.
- Troubleshoot and resolve technical issues reported by customers in a timely and efficient manner.
- Collaborate with cross-functional teams to ensure the smooth implementation and operation of Nokia products.
- Conduct product training and knowledge sharing sessions for customers and internal teams.
- Proactively identify potential technical issues and provide solutions to prevent them.
- Maintain accurate records of customer interactions and technical solutions provided.
- Continuously update knowledge on Nokia products and industry trends to better support customers.
- Utilize strong problem-solving skills to address complex technical issues.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Participate in product testing and provide feedback to improve product performance.
- Travel to customer sites to provide on-site technical support when needed.
- Collaborate with sales teams to identify and capitalize on new business opportunities.
- Adhere to company policies and procedures while maintaining a high level of professionalism.
- Act as a brand ambassador for Nokia by providing exceptional customer service and promoting the company's values.
- Continuously strive to improve customer satisfaction and loyalty through efficient and effective technical support.
Bachelor's Degree In Engineering Or Related Field: A Strong Foundation In Engineering Principles And Concepts Is Essential For A Field Competence Support Engineer To Understand And Troubleshoot Complex Technical Issues.
Experience In Telecommunications Industry: Familiarity With The Telecommunications Industry, Including Knowledge Of Various Network Technologies And Equipment, Is Crucial For A Successful Field Competence Support Engineer At Nokia.
Knowledge Of Nokia Products And Solutions: A Deep Understanding Of Nokia's Product Portfolio And Solutions Is Necessary To Provide Effective Support To Customers And Assist With Product Deployment And Integration.
Excellent Communication Skills: The Ability To Effectively Communicate Technical Information To Both Technical And Non-Technical Stakeholders Is Essential For A Field Competence Support Engineer To Succeed In This Role.
Problem-Solving And Analytical Skills: As A Field Competence Support Engineer, You Will Be Responsible For Troubleshooting And Resolving Complex Technical Issues. Strong Problem-Solving And Analytical Skills Are Necessary To Identify Root Causes And Develop Effective Solutions.
Project Management
Training
Communication
customer service
Team collaboration
Network optimization
Problem-Solving
Network configuration
Software Installation
Technical Troubleshooting
System integration
Hardware Maintenance
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Competence Support Engineer in Oman is between 1,200 OMR to 1,800 OMR per month. This may vary depending on the company, location, and level of experience of the individual. Some companies may also offer additional benefits such as housing allowance, transportation allowance, and health insurance. It is recommended to research the specific company and job position to get a more accurate salary estimate.
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Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.
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