Are you a dynamic problem-solver with a passion for technology? Do you thrive in fast-paced environments and have a knack for building strong relationships with customers? If so, Nokia has the perfect opportunity for you as a Customer Solutions Architect. In this role, you will be responsible for providing expert technical guidance and support to our valued customers, ensuring the successful deployment and integration of our cutting-edge solutions. To excel in this position, you must possess a strong technical background, exceptional communication skills, and a customer-centric mindset. Join our team and be a part of shaping the future of telecommunications.
- Provide expert technical guidance and support to customers during the deployment and integration of our solutions.
- Develop and maintain strong relationships with customers, acting as a trusted advisor and ensuring their satisfaction.
- Act as the main point of contact for customers, addressing any technical inquiries or issues in a timely and professional manner.
- Collaborate with cross-functional teams to design and implement customized solutions for customers based on their unique needs.
- Stay updated on the latest technology trends and advancements in the telecommunications industry to effectively advise customers and drive innovation.
- Conduct product demonstrations and presentations to showcase the capabilities and benefits of our solutions to customers.
- Conduct regular assessments and reviews of customer systems to identify any areas for improvement and recommend solutions.
- Provide training and support to customers on the use and maintenance of our solutions.
- Act as a liaison between customers and internal teams, ensuring clear communication and alignment on project timelines and deliverables.
- Continuously monitor and analyze customer feedback to identify areas for improvement and drive customer satisfaction.
Strong Technical Background: A Customer Solutions Architect At Nokia Should Have A Deep Understanding And Experience In Telecommunication Systems, Networking, And Cloud Technologies. This Includes Knowledge Of Various Hardware And Software Solutions, Such As Routers, Switches, Servers, And Virtualization.
Excellent Communication Skills: As A Customer Solutions Architect, One Must Be Able To Effectively Communicate Technical Concepts To Both Technical And Non-Technical Stakeholders. This Includes Presenting Solutions, Conducting Training Sessions, And Writing Technical Documentation.
Problem-Solving Abilities: The Role Of A Customer Solutions Architect Involves Identifying And Resolving Complex Technical Issues For Customers. Therefore, Strong Problem-Solving Skills And The Ability To Think Critically And Creatively Are Essential.
Customer-Oriented Mindset: A Successful Customer Solutions Architect Should Be Customer-Focused And Have A Strong Understanding Of Customer Needs And Requirements. This Includes The Ability To Build And Maintain Relationships With Customers, Understand Their Business Goals, And Provide Tailored Solutions.
Project Management Skills: Customer Solutions Architects Are Responsible For Leading And Managing Projects, From Initial Design To Implementation And Delivery. Therefore, Candidates Should Have Experience In Project Management, Including Planning, Budgeting, And Resource Management.
Communication Skills
Project Management
Data Analysis
Product knowledge
Presentation skills
Consultative selling
Collaboration
Network optimization
Problem-Solving
Solution Design
Technical Expertise
Customer Relationship
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Solutions Architect in United States is between $96,000 and $148,000 per year. However, salaries may vary depending on factors such as location, experience, and employer. Some companies may offer additional benefits or bonuses as part of the compensation package.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started