Customer Delivery Manager

Are you a highly organized and customer-focused individual looking for an exciting opportunity to lead a team and ensure successful delivery of products and services? Look no further! Nokia is seeking a driven and experienced Customer Delivery Manager to join our dynamic team. In this role, you will be responsible for overseeing the delivery of our products and services to our valued customers, ensuring their satisfaction and retention. If you have excellent communication skills, strong leadership abilities, and a passion for delivering exceptional customer experiences, we want to hear from you! Read on to learn more about the qualifications and responsibilities for this role.

1. Oversee the delivery of products and services to customers, ensuring timely and successful completion.
2. Lead a team of delivery professionals, providing guidance, support, and motivation to ensure high performance.
3. Develop and implement delivery strategies and processes to improve efficiency and customer satisfaction.
4. Collaborate with cross-functional teams, including sales, operations, and technical teams, to ensure smooth and seamless delivery processes.
5. Monitor and track delivery performance metrics, identifying areas for improvement and implementing corrective actions.
6. Act as the main point of contact for customers, addressing any issues or concerns and ensuring their satisfaction with our products and services.
7. Maintain strong relationships with customers, understanding their needs and providing personalized solutions to meet their requirements.
8. Ensure compliance with contractual agreements and service level agreements (SLAs) with customers.
9. Develop and maintain delivery schedules, allocating resources and managing priorities to meet customer demands.
10. Communicate regularly with senior management, providing updates on delivery performance and potential risks or issues.
11. Conduct regular performance evaluations and provide feedback and coaching to team members to support their growth and development.
12. Stay informed about industry trends and best practices related to delivery management, identifying opportunities for continuous improvement.
13. Manage budget and resources to ensure efficient and cost-effective delivery operations.
14. Foster a positive and collaborative work environment, promoting teamwork and a customer-focused mindset within the delivery team.
15. Represent the company in a professional and knowledgeable manner, building and maintaining a strong reputation with customers and stakeholders.

According to JobzMall, the average salary range for a Customer Delivery Manager in India is between ₹ 8,00,000 to ₹ 12,00,000 per year. This can vary depending on factors such as the specific company, location, experience level, and skills. Some Customer Delivery Managers may earn higher salaries if they have more experience and skills, or work for larger or more prestigious companies.

Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.