Are you a highly skilled technical professional looking for a challenging and rewarding role? Join our team at Nokia as a 4LS/NPI Senior Support Engineer and make an impact in the rapidly evolving world of telecommunications. We are seeking a driven individual with a passion for problem-solving and a strong background in 4LS and NPI technologies. In this role, you will have the opportunity to work with cutting-edge technologies and collaborate with a team of talented engineers to provide top-notch support to our customers. If you are a self-motivated and customer-focused individual with a proven track record of success, we want to hear from you!
- Provide technical support to customers in the field of 4LS and NPI technologies.
- Troubleshoot and resolve complex technical issues related to 4LS and NPI products.
- Collaborate with cross-functional teams to identify and implement solutions for customer issues.
- Develop and maintain strong relationships with customers and understand their needs.
- Proactively identify and address potential technical problems and provide timely solutions.
- Stay updated on the latest 4LS and NPI technologies and trends to provide top-notch support.
- Create and maintain technical documentation for internal and external use.
- Train and mentor junior support engineers on 4LS and NPI technologies.
- Participate in product testing and provide feedback to the development team.
- Assist in the development and improvement of current and future 4LS and NPI products.
- Meet and exceed customer satisfaction targets through timely and effective support.
- Collaborate with sales and marketing teams to identify new business opportunities.
- Ensure compliance with company policies and procedures.
- Continuously improve processes and procedures to enhance customer support experience.
- Attend training and workshops to enhance technical skills and knowledge.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 5 Years Of Experience In Technical Support, Preferably In A Telecom Or Networking Environment.
Strong Knowledge Of 4Ls/Npi Products And Solutions, Including Troubleshooting And Configuration.
Excellent Communication And Interpersonal Skills, With The Ability To Interact Effectively With Customers And Internal Teams.
Proven Track Record Of Successfully Managing And Resolving Complex Technical Issues, With A Customer-Centric Approach.
Project Management
Data Analysis
Communication
customer service
network management
Team collaboration
Problem-Solving
Software Installation
Technical Troubleshooting
System integration
Knowledge Sharing
Hardware Configuration
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a 4LS/NPI Senior Support Engineer in Canada is between $70,000 and $100,000 per year. This can vary depending on the specific company, location, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and commission may also impact the overall salary.
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Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.
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