Technical Support Analyst

NEXT plc is seeking an experienced and passionate Technical Support Analyst to join our team. This role is ideal for someone with a technical background and excellent customer service skills who is committed to providing a seamless and positive experience to our customers.The successful candidate should have a solid understanding of computer systems and networks, as well as experience troubleshooting hardware and software issues. They should also have a proven track record of providing outstanding customer service and the ability to think on their feet.The Technical Support Analyst will be responsible for responding to customer inquiries and resolving technical issues in a timely and professional manner. They should also possess excellent communication and problem-solving skills and be able to act as a liaison between customers and the technical team.This is an excellent opportunity for an experienced technical support analyst to join a leading organisation and expand their career.

Responsibilities:

1. Respond to customer inquiries and technical issues in a timely and professional manner.
2. Troubleshoot hardware and software issues.
3. Liaise between customers and the technical team.
4. Provide outstanding customer service.
5. Research and resolve technical issues.
6. Monitor customer service levels.
7. Create and update customer records.
8. Keep abreast of technical advancements and industry developments.
9. Develop and implement technical support processes and procedures.
10. Provide training and support to customers and colleagues.

According to JobzMall, the average salary range for a Technical Support Analyst in Pontefract WF8, UK is £20,000-£25,000 per year. This range is based on the salary data collected from various employers in the area.

NEXT plc is a United Kingdom-based retailer offering clothing, footwear, accessories and home products. The Company's segments include NEXT Retail, a chain of over 500 stores in the United Kingdom and Eire; NEXT Directory, an online and catalogue shopping business with over four million active customers and international Websites serving approximately 70 countries; NEXT International Retail, with approximately 200 mainly franchised stores; NEXT Sourcing, which designs and sources NEXT branded products; Lipsy, which designs and sells Lipsy branded younger women's fashion products, and Property Management, which holds properties and property leases which are sub-let to other segments and external parties. Lipsy also sells directly through its own stores and Website, to wholesale customers and to franchise partners. The Company's franchise partners operate approximately 180 stores in over 30 countries.