Senior Workforce Management Specialist
Welcome to New York Life! We are currently seeking a highly skilled Senior Workforce Management Specialist to join our team. As a leading insurance and financial services company, we pride ourselves on providing our clients with top-notch support and guidance. Our ideal candidate is a strategic thinker with a strong background in workforce management and a passion for optimizing processes. If you have a proven track record of success in this field and a desire to make a meaningful impact, we want to hear from you!
- Develop and implement workforce management strategies that align with the company's goals and objectives.
- Analyze and forecast staffing needs to ensure optimal utilization of resources.
- Create and maintain accurate and efficient schedules for employees.
- Monitor and track key performance metrics related to workforce management, such as attendance, productivity, and adherence.
- Identify and address any potential staffing gaps or issues, proactively making adjustments to ensure smooth operations.
- Collaborate with other departments, such as HR and operations, to ensure alignment and consistency in workforce management practices.
- Utilize workforce management software and tools to track and manage employee schedules and performance.
- Stay up-to-date on industry trends and best practices in workforce management and make recommendations for improvements.
- Train and mentor junior workforce management specialists.
- Communicate effectively with team members and management regarding workforce management updates and changes.
- Handle any escalations or issues related to workforce management in a timely and professional manner.
- Continuously look for ways to optimize processes and improve efficiency within the workforce management function.
- Maintain compliance with company policies, procedures, and regulatory requirements.
- Provide support and guidance to team members and other departments as needed.
- Continuously evaluate and improve the effectiveness of workforce management strategies.
Extensive Experience In Workforce Management: The Ideal Candidate Should Have At Least 5 Years Of Experience In Workforce Management, With A Strong Understanding Of Forecasting, Scheduling, And Real-Time Management Processes.
Proficiency In Workforce Management Software: The Candidate Should Have A Deep Understanding Of Workforce Management Software, Such As Verint, Genesys, Or Nice, And Be Able To Effectively Utilize These Tools To Optimize Performance And Efficiency.
Strong Analytical And Problem-Solving Skills: The Candidate Should Have A Track Record Of Using Data And Analytics To Identify Trends, Make Recommendations, And Solve Complex Workforce Management Issues.
Excellent Communication And Collaboration Skills: The Candidate Should Be Able To Effectively Communicate With And Collaborate Across Different Teams, Including Call Center Operations, Hr, And It, To Ensure Smooth Workforce Management Processes.
Knowledge Of Industry Best Practices And Regulations: The Candidate Should Have A Thorough Understanding Of Workforce Management Best Practices And Compliance Regulations, Such As Fair Labor Standards Act (Flsa) And Equal Employment Opportunity (Eeo), To Ensure Adherence To Legal And Ethical Standards.
Budgeting
Process Improvement
Data Analysis
Communication
Time Management
Scheduling
Forecasting
Reporting
Analytics
Teamwork
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Workforce Management Specialist is $70,000 to $100,000 per year. However, this can vary depending on factors such as the company, location, and experience of the individual. Some highly experienced Senior Workforce Management Specialists may make upwards of $120,000 per year.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
New York Life Insurance Company is the third-largest life insurance company in the United States, the largest mutual life insurance company in the United States.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started