Production Support Development Manager

Welcome to New York Life, where we are committed to helping individuals and families secure their financial future. We are currently seeking a dedicated and experienced Production Support Development Manager to join our team. In this role, you will be responsible for leading and managing a team of developers to provide production support for our critical business applications. We are looking for a highly skilled and personable individual who has a passion for problem-solving and a drive for continuous improvement. If you are a natural leader with a strong technical background and a customer-centric mindset, we encourage you to apply for this exciting opportunity.

1. Lead and manage a team of developers to provide production support for our critical business applications.
2. Oversee the daily operations of the production support team and ensure timely and effective resolution of any issues.
3. Develop and implement processes and procedures for production support, ensuring efficiency and effectiveness.
4. Monitor and track production support tickets, prioritizing and assigning tasks to team members accordingly.
5. Conduct regular performance evaluations and provide feedback and coaching to team members to improve their skills and productivity.
6. Collaborate with cross-functional teams, including development and testing teams, to troubleshoot and resolve complex technical issues.
7. Identify areas for improvement in the production support process and implement solutions to enhance efficiency and quality.
8. Ensure compliance with established security and data protection policies and procedures.
9. Develop and maintain relationships with key stakeholders, including business partners and customers, to understand their needs and address any concerns.
10. Stay updated on industry trends and advancements in technology to continuously improve production support processes and systems.
11. Provide regular reports and updates on production support metrics and performance to management.
12. Foster a positive and collaborative work environment, promoting teamwork and a customer-centric mindset within the production support team.

According to JobzMall, the average salary range for a Production Support Development Manager is $90,000 to $130,000 per year in the United States. This can vary depending on factors such as location, experience, and company size. Some companies may also offer additional benefits such as bonuses, stock options, and health benefits.

New York Life Insurance Company is the third-largest life insurance company in the United States, the largest mutual life insurance company in the United States.