Field Service - Operations Specialist

Welcome to New York Life! We are a leading insurance and financial services company with over 175 years of experience in providing financial security and peace of mind to our clients. We are currently seeking a highly motivated and experienced Field Service - Operations Specialist to join our team. In this role, you will play a crucial role in ensuring the smooth and efficient operations of our field service operations. We are looking for an individual who is detail-oriented, organized, and has a strong understanding of field service operations. If you are passionate about providing exceptional service and have the qualifications we are looking for, we would love to hear from you.

1. Develop and maintain a thorough understanding of New York Life's field service operations.
2. Oversee and manage the day-to-day operations of the field service team.
3. Ensure all field service activities are aligned with company policies and procedures.
4. Monitor and analyze field service data to identify areas for improvement and implement solutions.
5. Collaborate with other departments to ensure seamless integration of field service operations.
6. Train and coach field service team members to ensure high-quality service delivery.
7. Develop and maintain relationships with key stakeholders to promote customer satisfaction and retention.
8. Monitor and maintain inventory levels to ensure adequate stock for field service operations.
9. Create and maintain reports on field service performance and present findings to management.
10. Identify and implement cost-saving measures to improve efficiency and reduce expenses.
11. Identify and resolve any issues or roadblocks that may arise in the field service process.
12. Stay up-to-date with industry trends and best practices to continuously improve field service operations.
13. Ensure compliance with all safety regulations and protocols.
14. Foster a positive and professional work environment for the field service team.
15. Maintain accurate and up-to-date records of field service activities and expenses.
16. Collaborate with other departments to develop and implement new processes and procedures to improve field service operations.
17. Participate in meetings and trainings to stay informed about company updates and changes.
18. Handle customer inquiries and complaints in a timely and professional manner.
19. Monitor and maintain vehicle fleet to ensure safe and efficient operation.
20. Act as a liaison between field service team and other departments to ensure effective communication and teamwork.

According to JobzMall, the average salary range for a Field Service - Operations Specialist in Phoenix, AZ, USA is $60,000-$85,000 per year. This can vary based on the specific company, years of experience, and additional skills and certifications.

New York Life Insurance Company is the third-largest life insurance company in the United States, the largest mutual life insurance company in the United States.