CVP, GBS Appeals Director
Welcome to New York Life, where we are committed to providing financial security and peace of mind to our clients. As a leading insurance and investment company, we are seeking a dynamic and experienced professional to join our team as the CVP, GBS Appeals Director. This is an exciting opportunity for a highly skilled individual to lead our Appeals department and ensure the fair and accurate resolution of customer complaints and inquiries. If you are a driven and collaborative leader with a strong background in appeals management, we encourage you to read on and apply for this role.
- Develop and implement strategies for the effective and efficient management of the Appeals department.
- Oversee and lead a team of appeals specialists to ensure timely and accurate resolution of customer inquiries and complaints.
- Establish and maintain strong relationships with other departments and stakeholders to promote a collaborative and customer-focused approach to appeals resolution.
- Review and analyze data and trends to identify areas for improvement and develop action plans to address any issues.
- Stay up-to-date on industry regulations and guidelines related to appeals and ensure compliance throughout the department.
- Develop and maintain standard operating procedures for the appeals process to ensure consistency and efficiency.
- Communicate with clients and/or their representatives to gather information and provide updates on the status of their appeal.
- Train and develop team members to enhance their knowledge and skills in appeals management.
- Monitor and assess team performance and provide regular feedback and coaching to ensure high-quality and timely resolutions.
- Collaborate with other departments to identify root causes of appeals and implement strategies to prevent future occurrences.
- Prepare reports and presentations for senior management to provide updates on the performance of the Appeals department.
- Ensure that all customer interactions are handled with empathy, professionalism, and in accordance with company policies and values.
- Lead by example and foster a positive and inclusive work environment within the Appeals department.
Extensive Experience In Appeals Management: The Ideal Candidate For The Cvp, Gbs Appeals Director Job At New York Life Should Have A Minimum Of 8-10 Years Of Experience In Managing Appeals Processes In A Similar Role. This Includes A Thorough Understanding Of Appeals Regulations And Processes, As Well As Experience In Developing And Implementing Effective Appeals Strategies.
Strong Leadership And Team Management Skills: As The Appeals Director, The Candidate Will Be Responsible For Leading And Managing A Team Of Appeals Specialists. Therefore, They Should Possess Excellent Leadership Skills, Including The Ability To Motivate And Develop A High-Performing Team And Effectively Delegate Tasks.
Knowledge Of Insurance Industry: A Strong Understanding Of The Insurance Industry And Its Regulatory Environment Is Essential For This Role. The Candidate Should Have A Deep Understanding Of Insurance Policies And Contracts, As Well As Knowledge Of Industry Trends And Best Practices.
Analytical And Problem-Solving Skills: The Cvp, Gbs Appeals Director Will Be Responsible For Reviewing And Analyzing Complex Appeal Cases And Making Decisions Based On Their Findings. Therefore, The Candidate Should Have Strong Analytical And Problem-Solving Skills To Effectively Evaluate Information And Make Sound Decisions.
Excellent Communication And Interpersonal Skills: The Ideal Candidate Should Possess Excellent Communication Skills, Both Written And Verbal, To Effectively Communicate With Internal And External Stakeholders. They Should Also Have Strong Interpersonal Skills, As They Will Be Required To Collaborate With Various Teams And Build Relationships With Key Stakeholders.
Process Improvement
Strategic Planning
Project Management
Time Management
Team Management
Negotiation
Leadership
Analytical Thinking
Interpersonal Communication
Problem-Solving
Decision-Making
Data
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a CVP, GBS Appeals Director in New York, NY, USA is $175,000 - $225,000 per year. However, salaries can vary depending on the specific company, industry, and level of experience. Other factors such as bonuses, benefits, and location can also impact the salary range for this role.
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New York Life Insurance Company is the third-largest life insurance company in the United States, the largest mutual life insurance company in the United States.
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