
Customer Service Specialist
An ideal candidate can assess customer needs and fulfill them in a timely manner. Possesses the ability to work in a fact paced environment out of multiple systems while utilizing dual screens. In addition, a customer service associate is expected to work well as a team member, display accountability and be involved in special team projects and testing efforts. Builds and maintains effective relationships with key stakeholders including Underwriters, Associations’ Administrative/Sales Teams, Vendors and Applicants to ensure case can be properly processed. Provide service to Administrators, Applicants and Underwriting team members by responding to inquiries and proactively following up on outstanding requirements to minimize application processing time. Execute and process routine and complex administrative functions, which involve data entry, checking numerous items for completeness and accuracy, and following up by telephone and email for missing information.
Ability to work independently and within a team
Experienced in successfully handling multiple tasks and high volumes of work under strict time deadlines and pressure
2+ years related experience
MS Word
Customer Service skills
Record Keeping Skills
Time Management Skills
MS Excel skills
Prioritizing skills
Communication Skills
Adaptability
Problem-solving and resourcefulness
Attention to detail and accuracy
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a Customer Service Specialist in 44 S Broadway, White Plains, NY 10601, USA is between $31,527 and $51,202 per year. This range is based off of the salaries of similar jobs in the area. The salary range will vary depending on the experience and qualifications of the individual customer service specialist, as well as the company they are employed by.
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New York Life Insurance Company is the third-largest life insurance company in the United States, the largest mutual life insurance company in the United States.

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