Customer Service Advocate

As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. Consistently goes above and beyond to understand customer requirements and surpass their expectations. Proactively shares a great deal of information; considers what others want to know, not just what they need to know. Shows a positive approach in times of conflict and helps to dispel tension when there are differences of opinion. Consistently asks meaningful questions of others to learn from their experience and knowledge. In this pivotal role, the Customer Service Advocate receives inbound customer calls to answering general inquires on Family Medical Leave, Company Leaves, Americans with Disabilities Act, and New York Paid Family Leave. Additionally, they track all Family Medical Leave time reported and provide determination on time decisions.

According to JobzMall, the average salary range for a Customer Service Advocate in 2416 S 12th St, Philadelphia, PA 19148, USA is between $22,000 and $40,000. This range may vary depending on the experience, qualifications, and other factors of the candidate.

New York Life Insurance Company is the third-largest life insurance company in the United States, the largest mutual life insurance company in the United States.