Customer Care Advocate
In this pivotal role, the Customer Service Advocate receives inbound customer calls on general inquiries regarding Short Term and State Disability benefits, eligibility, coverage and payment status, as well as provide solutions for customers and clients via phone. Customer Service Advocate respond to customer inquiries primarily regarding:
- Eligibility associated with their disability
- Understanding of claim status
- Understanding of claim payments related to disability plans
- Researching customer information and inputting data into designated system.
- Assist customers with outbound calls to provider’s office to obtain medical records for disability claim
Associates or Bachelor’s degree preferred
Ability to perform in a high volume, fast paced call center environment
Proven ability to work independently as well as a productive member of a team
MS Word
MS PowerPoint
Customer Service skills
Follow-through skills
Time Management Skills
MS Excel skills
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Process Oriented
Verbal and Written Communication
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a Customer Care Advocate in 425 Market Street, 28 Fremont St, San Francisco, CA 94105, USA is $59,000 to $65,000 per year. The salary range may vary depending on the company and the individual's experience and qualifications.
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New York Life Insurance Company is the third-largest life insurance company in the United States, the largest mutual life insurance company in the United States.
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