Claims Intake Representative

Answer incoming calls while processing applicable transactions during call and creating work items in Automatic Work Flow (AWF) as necessary. Establish high quality customer relationships - using information resources, active listening, and technical knowledge to respond to external and internal inquiries Ability to multitask, gather and input necessary information simultaneously. Develop and maintain working knowledge of systems needed to process service functions Develop expert knowledge of all products in assigned skill sets, software applications and processes. Demonstrate high proficiency in subjective metrics, i.e., customer service focus, effective communication, technical knowledge, professional growth/engagement, accountability/dependability, technical knowledge and decision making. Focus on specific team metrics, i.e., quality monitoring, security verification, adherence to schedule, production, attendance, and quality processing.

According to JobzMall, the average salary range for a Claims Intake Representative in 3981 Muscatel Ave, Rosemead, CA 91770, USA is $31,000 to $42,000 per year. This range may vary depending on the employer, experience, and qualifications of the individual.

New York Life Insurance Company is the third-largest life insurance company in the United States, the largest mutual life insurance company in the United States.