New Balance

Retail Team Lead

New Balance

Boston, MA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We’re looking for an enthusiastic and organized Retail Team Lead to join our team at New Balance. As the Retail Team Lead, you’ll be responsible for providing exceptional customer service and creating a positive shopping experience, training and coaching new associates, and managing day-to-day operations. To be successful in this role, you should have excellent communication and organizational skills, a passion for customer service, and a positive attitude. If you’re ready to bring your skills to a world-renowned company, we’d love to hear from you!

Responsibilities: • Provide exceptional customer service and create a positive shopping experience for customers • Train and coach new associates on company policies and procedures • Manage day-to-day operations, such as restocking shelves and tidying up the sales floor • Monitor inventory levels and place orders for new stock • Assist in setting and achieving sales targets • Implement customer loyalty programs and promotions • Maintain a clean and organized store environment • Respond to customer inquiries and complaints in a professional manner • Ensure compliance with all company policies and procedures

Where is this job?
This job is located at Boston, MA, USA
Job Qualifications
  • Strong Interpersonal Skills

  • Problem-Solving Abilities

  • Ability To Motivate Team Members

  • Ability To Manage Inventory

  • Knowledge Of Customer Service Principles

  • Knowledge Of Retail Sales Principles

  • Ability To Use Pos Systems

  • Ability To Identify Customer Needs And Provide Solutions

Required Skills
  • Training

  • Communication

  • Time Management

  • Coaching

  • Scheduling

  • Multitasking

  • Leadership

  • Conflict Resolution

  • organizing

  • Problem-Solving

  • Adaptability

  • Influencing

  • Interpersonal

  • Analyzing

  • Motivating

Soft Skills
  • Communication

  • Leadership

  • Multitasking

  • Problem Solving

  • Time management

  • creativity

  • Organization

  • flexibility

  • Critical thinking

  • Teamwork

Compensation

According to JobzMall, the average salary range for a Retail Team Lead in Boston, MA, USA is $37,000 to $43,000. The range is based on data collected from anonymous job postings from employers in the Boston area. The average salary can vary depending on the experience and qualifications of the individual applying for the position.

Additional Information
New Balance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 31st, 2023
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
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About New Balance

New Balance Athletics, Inc., best known as simply New Balance, is an American multinational corporation based in the Boston, Massachusetts area. The company was founded in 1906 as the "New Balance Arch Support Company" and is one of the world's major sports footwear and apparel manufacturers.

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