We’re looking for an enthusiastic and organized Retail Team Lead to join our team at New Balance. As the Retail Team Lead, you’ll be responsible for providing exceptional customer service and creating a positive shopping experience, training and coaching new associates, and managing day-to-day operations. To be successful in this role, you should have excellent communication and organizational skills, a passion for customer service, and a positive attitude. If you’re ready to bring your skills to a world-renowned company, we’d love to hear from you!
Responsibilities: • Provide exceptional customer service and create a positive shopping experience for customers • Train and coach new associates on company policies and procedures • Manage day-to-day operations, such as restocking shelves and tidying up the sales floor • Monitor inventory levels and place orders for new stock • Assist in setting and achieving sales targets • Implement customer loyalty programs and promotions • Maintain a clean and organized store environment • Respond to customer inquiries and complaints in a professional manner • Ensure compliance with all company policies and procedures
Strong Interpersonal Skills
Problem-Solving Abilities
Ability To Motivate Team Members
Ability To Manage Inventory
Knowledge Of Customer Service Principles
Knowledge Of Retail Sales Principles
Ability To Use Pos Systems
Ability To Identify Customer Needs And Provide Solutions
Training
Communication
Time Management
Coaching
Scheduling
Multitasking
Leadership
Conflict Resolution
organizing
Problem-Solving
Adaptability
Influencing
Interpersonal
Analyzing
Motivating
Communication
Leadership
Multitasking
Problem Solving
Time management
creativity
Organization
flexibility
Critical thinking
Teamwork
According to JobzMall, the average salary range for a Retail Team Lead in Boston, MA, USA is $37,000 to $43,000. The range is based on data collected from anonymous job postings from employers in the Boston area. The average salary can vary depending on the experience and qualifications of the individual applying for the position.
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New Balance Athletics, Inc., best known as simply New Balance, is an American multinational corporation based in the Boston, Massachusetts area. The company was founded in 1906 as the "New Balance Arch Support Company" and is one of the world's major sports footwear and apparel manufacturers.

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