
Associate Provisioning Coordinator
This position is in place to handle all fallout for BPO customers in the business space and consists of handling Number Port, Directory Listing, e911, LIDB/CNAM, PIC fallout as related to commercial accounts. Accurately interpret LSR’s, CSR’s, DSR’s & SOA for residential and business accounts. Manually Provision LSR’s, CSR’s, DSR’s & SOA for residential and business accounts. Resolve ILEC/CLEC rejects and work with the ILEC/CLEC to ensure smooth order completion. Daily communication and interaction with ILEC & CLEC’s. Maintain and update various databases for ILEC & CLEC process changes Work on expedites. This requires monitoring orders via GUI or email and effectively resolving issues for customers.
2 - 4 years customer support experience for business/commercial accounts
Must be available for on-call rotation
MS Word
MS PowerPoint
Troubleshooting skills
Time Management Skills
MS Excel skills
Verbal communication
Driven and self-motivated
Problem Solving Skills
Detail oriented and highly organized
Multi tasker
Written commnication
According to JobzMall, the average salary range for a Associate Provisioning Coordinator in 1650 Lyndon Farm Ct, Louisville, KY 40223, USA is $14.00 to $17.00 per hour. This range may vary depending on the company and individual's experience and qualifications.
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