Operations Manager

We are looking for an experienced Operations Manager to join the team at Nelnet! As an Operations Manager, you will be responsible for overseeing daily operations and activities, ensuring quality service and high-level performance. You should have a strong focus on customer satisfaction, as well as excellent problem-solving and organizational skills. The ideal candidate will be a strategic thinker with great communication and leadership abilities.Qualifications:• Bachelor's degree in Business Administration, Management, or a related field• 5+ years of operations management experience• Exceptional communication, interpersonal, and leadership skills• Proven ability to effectively manage projects and personnel• Knowledge of customer service and quality assurance best practices• Ability to analyze data and make necessary decisions• Highly organized with strong attention to detail• Proficient in Microsoft Office and other related software

Responsibilities:

1. Monitor daily operations and activities to ensure quality service and high-level performance.
2. Lead and motivate staff to ensure customer satisfaction.
3. Develop and implement strategies to improve operations and customer service.
4. Train and mentor staff on customer service and quality assurance best practices.
5. Analyze data to make key decisions regarding operations and personnel.
6. Create and manage projects to ensure they are completed on time and to the highest standard.
7. Monitor customer feedback and make necessary changes and improvements.
8. Maintain and update operational policies and procedures.
9. Manage budget and resources to ensure efficient operations.
10. Develop reports and other documents as needed.
11. Utilize Microsoft Office and other related software to complete tasks.

According to JobzMall, the average salary range for a Operations Manager in Lincoln, NE, USA is $50,000 - $80,000 per year. This range includes base salary, bonus pay, and other forms of compensation. The exact amount will depend on factors such as the employer, the job position, the candidate's experience and qualifications, and the local job market.

Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.