Onboarding Configuration Specialist I

Lincoln, NE, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Nelnet, a leading provider of educational services and financial solutions. We are currently seeking a highly motivated and detail-oriented individual to join our team as an Onboarding Configuration Specialist I. In this role, you will play a crucial part in ensuring the successful onboarding and configuration of new clients onto our platform. As a member of our team, you will have the opportunity to utilize your technical skills and customer service expertise to make a positive impact on our clients' experience. We are looking for someone who is dedicated, organized, and thrives in a fast-paced environment. If you are passionate about providing top-notch service and have the necessary qualifications, we encourage you to apply for this exciting opportunity.

Collaborate with internal teams to gather necessary information and documentation from new clients.
Communicate with clients to provide guidance and support during the onboarding process.
Utilize technical knowledge to configure client accounts on our platform.
Troubleshoot and resolve any technical issues that may arise during the onboarding process.
Ensure accuracy and completeness of client data and documentation.
Maintain detailed records of all client interactions and progress.
Continuously improve and streamline the onboarding process.
Provide exceptional customer service and support to clients, addressing any questions or concerns they may have.
Stay up-to-date on industry trends and changes in our platform to provide the most current and efficient onboarding process.
Collaborate with team members to identify areas for improvement and implement solutions.
Prioritize and manage a high volume of onboarding tasks within tight deadlines.
Adhere to company policies and procedures to ensure compliance and security.
Train and mentor new team members as needed.
Act as a representative of Nelnet, promoting our services and maintaining a positive image of the company.
Continuously strive to provide a positive client experience and exceed expectations.

Where is this job?

This job is located at Lincoln, NE, USA

Job Qualifications

Strong Knowledge Of Hr And Onboarding Processes: The Onboarding Configuration Specialist I Must Have A Deep Understanding Of Hr Processes, Specifically Related To Onboarding New Employees. They Should Be Familiar With Industry Best Practices And Have Experience In Implementing Onboarding Solutions.
Experience With Hr Technology Platforms: Nelnet Uses Various Hr Technology Platforms For Onboarding, Such As Workday And Ultipro. The Ideal Candidate Should Have Previous Experience Working With These Or Similar Platforms, With The Ability To Configure And Troubleshoot Any Issues That May Arise.
Attention To Detail: Onboarding Can Be A Complex And Detailed Process, With Many Different Moving Parts. The Onboarding Configuration Specialist I Must Have A Strong Attention To Detail To Ensure That All Steps Are Completed Accurately And Efficiently.
Strong Communication And Collaboration Skills: This Role Will Require Working Closely With Hr, It, And Other Departments To Configure And Maintain The Onboarding Process. The Candidate Should Have Excellent Communication Skills To Effectively Collaborate With Different Teams And Stakeholders.
Ability To Adapt To Change: As With Any Technology-Driven Role, The Onboarding Configuration Specialist I Must Be Able To Adapt To Changes And Updates In The Onboarding Process. This May Include Learning New Software Or Processes, And The Candidate Should Be Able To Quickly Adapt And Implement Changes As Needed.

Required Skills

Process Improvement
Communication Skills
Project Management
Data Analysis
Attention to detail
customer service
System configuration
Team collaboration
Software Implementation
Training Development
Technical Troubleshooting
Time

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making

Compensation

According to JobzMall, the average salary range for a Onboarding Configuration Specialist I in Lincoln, NE, USA is $52,000-$68,000 per year. This may vary depending on the specific company, experience level, and education of the individual.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 12th, 2025

Apply BeforeJuly 20th, 2025

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