IT Support Specialist

Rancho Cordova, CA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Nelnet is looking for a highly organized and reliable IT Support Specialist to join our team. The ideal candidate should have a passion for technology and an ability to provide superior customer service.You should have experience troubleshooting technical issues and knowledge of commonly used software applications, hardware components, and network systems. The successful candidate will have excellent communication skills and a willingness to learn new technologies.Required Qualifications:• Bachelor’s degree in Information Technology or related field• Experience in a technical support role• Knowledge of computer hardware, software, and networking systems• Ability to troubleshoot technical issues• Excellent communication and customer service skills• Ability to work independently and as part of a team• Ability to quickly learn and apply new technologiesIf you are looking for a challenging role in a dynamic and fast-paced environment, we want to hear from you!

Responsibilities of the IT Support Specialist:

• Provide technical support and assistance to customers and other team members. • Respond to customer inquiries and service requests in a timely and professional manner. • Troubleshoot technical issues and provide solutions for a wide variety of hardware, software, and networking issues. • Ensure quality customer service is delivered by providing clear communication and timely responses. • Install, configure, and maintain computer systems and networks. • Monitor and maintain systems to ensure optimal performance. • Research and recommend new technologies to improve solutions. • Develop and maintain technical documentation and other relevant resources. • Provide training and technical assistance to staff members. • Stay up-to-date on the latest technologies and trends in the IT industry.

Where is this job?

This job is located at Rancho Cordova, CA, USA

Job Qualifications

Strong Problem-Solving Skills
Excellent Written And Verbal Communication Skills
Proficiency In Windows Operating Systems
Experience With Network Hardware And Software
Knowledge Of Lan/Wan Protocols
Ability To Troubleshoot Technical Issues
Knowledge Of Server Operating Systems
Aptitude For Learning New Technologies

Required Skills

Documentation
Security
Training
Networking
Troubleshooting
Software
Operating Systems
Technical Support
Problem Solving
Database Management
customer service
help desk
hardware
System Administration
User Support

Soft Skills

Communication
Conflict Resolution
Interpersonal
Leadership
Problem Solving
Time management
Organization
Creative Thinking
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a IT Support Specialist in Rancho Cordova, CA, USA is $44,435 - $53,211. This range is based on the salaries reported by JobzMall users in the area. The actual salary range for this position may vary depending on the individual's experience, skillset, and other factors.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 20th, 2023

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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