Customer Service Representative

At Nelnet, we are looking for a Customer Service Representative to join our team and help provide our customers with an outstanding service experience. Our ideal candidate will be an enthusiastic, customer-focused individual with excellent communication skills and a commitment to providing solutions to ensure customer satisfaction.The successful candidate will possess a minimum of two years of customer service experience, a high school diploma or GED, and be able to effectively troubleshoot customer inquiries. They will have the ability to multi-task and be organized in their approach to tasks, as well as demonstrate a positive, professional attitude. The ideal candidate will be comfortable working in a team-oriented environment, as well as independently.We look forward to meeting the individual who is ready to take on this exciting opportunity and join our team!

Responsibilities:

• Provide customer service to all Nelnet customers in a timely and professional manner • Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and accurate manner • Troubleshoot customer issues and provide solutions to ensure customer satisfaction • Follow up with customers to ensure their inquiries have been addressed • Monitor customer interaction data to identify trends and provide feedback to management • Maintain a positive, professional attitude when interacting with customers • Multi-task and prioritize tasks in a fast-paced environment • Remain organized in approach to tasks and customer interactions • Work both independently and as a part of a team-oriented environment • Maintain confidentiality of customer information

According to JobzMall, the average salary range for a Customer Service Representative in Indianapolis, IN, USA is $31,000 to $45,000 per year. This range is based on salaries reported by employers for this job title. The salary range can vary depending on the experience of the individual, the size of the company, and other factors.

Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.