Customer Service Advisor

Lincoln, NE, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

At Nelnet, our customers are at the heart of everything we do. As a Customer Service Advisor, you will play a crucial role in providing exceptional service to our clients. We are looking for a passionate and empathetic individual who can effectively communicate with our customers and help them find solutions to their needs. If you are a team player with excellent problem-solving skills and a desire to make a positive impact, we want to hear from you! Join our dynamic team and be a part of our mission to help our customers achieve their financial goals.

Provide exceptional customer service to clients by responding to inquiries, resolving issues, and providing support in a timely and professional manner.
Communicate effectively with customers through various channels, including phone, email, and chat, to understand their needs and concerns.
Utilize product knowledge and resources to assist customers in finding solutions to their financial needs.
Maintain a positive and empathetic attitude towards customers, ensuring their satisfaction with every interaction.
Collaborate with team members to ensure a smooth and efficient customer service experience.
Continuously improve customer service processes and procedures to enhance the overall customer experience.
Document customer interactions and accurately update customer records in the company's database.
Stay up-to-date on company products, services, and policies to provide accurate and relevant information to customers.
Identify potential issues or trends in customer inquiries and escalate them to the appropriate department for resolution.
Attend training sessions and team meetings to stay informed about new products, services, and company updates.
Adhere to company policies and guidelines, including privacy and security regulations, in all customer interactions.
Contribute to a positive and supportive work environment by promoting teamwork, open communication, and a strong customer-centric mindset.

Where is this job?

This job is located at Lincoln, NE, USA

Job Qualifications

Excellent Communication Skills: A Customer Service Advisor At Nelnet Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers Over The Phone, Email, And Chat.
Customer Service Experience: Previous Experience In Customer Service, Either In Person Or Over The Phone, Is A Crucial Qualification For This Role. This Ensures That The Candidate Is Familiar With Handling Customer Inquiries, Resolving Complaints, And Providing Quality Service.
Problem-Solving Skills: Nelnet's Customer Service Advisor Should Be Able To Think Critically And Come Up With Creative Solutions To Resolve Customer Issues. This Requires Strong Problem-Solving Skills And The Ability To Remain Calm Under Pressure.
Knowledge Of Nelnet's Products And Services: It Is Important For A Customer Service Advisor To Have A Thorough Understanding Of Nelnet's Products And Services. This Enables Them To Provide Accurate Information And Assist Customers With Their Inquiries Effectively.
Patience And Empathy: As A Customer Service Advisor, One Will Often Come Across Customers Who Are Frustrated Or Upset. It Is Important To Have Patience And Empathy To Handle Such Situations With Care And Provide A Positive Customer Experience. This Quality Is Essential For Building Strong Relationships With Customers.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
Active listening
Teamwork
Empathy
Patience
Problem-Solving
Adaptability
Customer

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Advisor in Lincoln, NE, USA is between $31,000 - $45,000 per year. However, this can vary depending on the specific company, experience level, and industry. Some Customer Service Advisors may earn more or less than this range.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMay 20th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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