Collections Specialist

Nelnet is looking for a Collections Specialist to join our team and help us manage our day-to-day accounts receivable operations. Our ideal candidate is a highly detail-oriented individual with excellent communication and organizational skills. If you are passionate about customer service and have the necessary experience in collections, then we would love to hear from you!Required qualifications for this position include a high school diploma or equivalent, a minimum of two years of collections experience, and working knowledge of compliance processes and regulations. The successful candidate must also be comfortable working with customer service software, databases, and spreadsheets. Additionally, the ability to effectively manage and prioritize a large volume of calls and emails is essential to success in this role.If you have a relentless commitment to customer satisfaction and are looking to join a dynamic and growing team, then we want to hear from you!

Responsibilities:

1. Handle day-to-day accounts receivable operations.
2. Provide exceptional customer service.
3. Ensure compliance with regulations and processes.
4. Manage customer service software, databases, and spreadsheets.
5. Effectively manage and prioritize a large volume of calls and emails.
6. Follow up with customers regarding payment plans and overdue accounts.
7. Investigate billing discrepancies and customer disputes.
8. Prepare and maintain accurate records of customer accounts.
9. Negotiate payment arrangements with customers.
10. Monitor customer accounts to ensure timely payments.

According to JobzMall, the average salary range for a Collections Specialist in Aurora, CO, USA is between $33,000 and $51,000 per year. This figure may vary depending on the experience and qualifications of the individual.

Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.