Collections Specialist

At Nelnet, we are looking for an experienced Collections Specialist to join our team. Our ideal candidate will have a proven track record of managing delinquent accounts and a strong customer service orientation. The successful candidate will be detail-oriented and have the ability to work independently with little to no supervision. We are looking for someone who is professional yet friendly, with the ability to remain calm and collected in stressful situations.The Collections Specialist will be responsible for managing the collection of delinquent accounts, researching and resolving customer inquiries, and providing courteous customer service. To be successful in this position, the ideal candidate must have experience in collections and customer service, the ability to read and interpret legal documents, and an understanding of the Fair Debt Collection Practices Act (FDCPA). The ideal candidate should also have strong communication and organizational skills, as well as a working knowledge of computers and various software programs. If you possess the qualifications outlined above and are looking for a challenging and rewarding opportunity, we would love to hear from you.

Responsibilities: •Manage the collection of delinquent accounts •Research and resolve customer inquiries •Provide courteous customer service •Read and interpret legal documents •Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) •Maintain professional and friendly communication with customers •Organize and prioritize tasks •Utilize computer and software programs •Maintain up-to-date records of customer accounts

According to JobzMall, the average salary range for a Collections Specialist in Lincoln, NE, USA is $28,000 - $54,000 per year. This range can vary based on experience, education, and other factors.

Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.