Call Center Supervisor

Charlotte, NC, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

At Nelnet, we are looking for a Call Center Supervisor to join our team and take our customer service to the next level. We pride ourselves on providing exceptional customer service for our customers and this position is integral to our success. The ideal candidate for this role will be an experienced leader, possessing excellent communication and problem-solving skills. The successful candidate will be a strategic thinker with a passion for customer satisfaction and a drive to exceed expectations.To be considered for this role, you must have at least 5 years of experience in a call center environment, with at least 3 years of that experience in a supervisory role. In addition, you must have a Bachelor's degree in a related field and a strong understanding of customer service principles and practices. Experience in managing a team and providing coaching and mentoring is also essential. Finally, a working knowledge of CRM systems and call center technology is preferred.If you have the qualifications and skills we are looking for, we'd love to hear from you!

Responsibilities:

Lead and manage the call center team to ensure customer service goals are met.
Monitor customer interactions and provide feedback to team members.
Develop strategies to improve customer service and satisfaction.
Analyze customer feedback and develop improvement plans.
Develop and implement call center policies and procedures.
Provide coaching and mentoring to team members.
Track team performance and identify areas of improvement.
Resolve customer complaints and escalate if necessary.
Monitor call center technology and systems and identify issues.
Maintain up-to-date knowledge of CRM systems and call center technology.

Where is this job?

This job is located at Charlotte, NC, USA

Job Qualifications

Ability To Multi-Task And Prioritize
Ability To Work Independently And In A Team Environment
Experience In Call Center Operations
Knowledge Of Nelnet's Policies And Procedures
Excellent Verbal And Written Communication Skills
Leadership Ability
Excellent Customer Service And Problem-Solving Skills
Strong Analytical And Decision-Making Skills

Required Skills

Training
Communication
Coaching
Multitasking
Management
Negotiation
Leadership
customer service
Listening
Technical
Organization
Analytical
Patience
Problem-Solving
Interpersonal

Soft Skills

Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Positive Attitude
Adaptability

Compensation

According to JobzMall, the average salary range for a Call Center Supervisor in Charlotte, NC, USA is $34,000 to $52,000 per year. This range is based on 9 salaries reported by employers and employees.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 20th, 2023

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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