Call Center Supervisor

Orlando, FL, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

At Nelnet, we are looking for an exceptional Call Center Supervisor who is passionate about delivering a superior customer experience. We are looking for a person who is outgoing, organized, and highly motivated to join our team. The ideal candidate will have the ability to foster a positive and productive team, while also having the skills to provide exceptional customer service.The successful candidate will have a minimum of two years of call center experience, with at least one of those years being in a supervisory role. They will also have a strong working knowledge of call center technologies and practices. In addition to the technical skills, this individual will also need to possess strong communication, problem solving, and customer service skills. Above all, we are looking for someone who is committed to delivering a unique, personalized customer service experience. If this sounds like you, we would love to hear from you!

Responsibilities:

• Lead and manage a team of call center representatives to ensure exceptional customer service • Monitor call center performance against customer service goals and objectives • Troubleshoot customer service problems and implement appropriate solutions • Provide training and guidance to call center representatives on customer service processes and procedures • Coach and motivate call center representatives to achieve customer service targets • Utilize call center technologies and practices to enhance customer service operations • Develop and implement strategies for customer service improvement • Establish and maintain rapport with clients to ensure customer satisfaction • Ensure compliance with customer service policies and procedures • Monitor customer feedback and develop strategies for customer service improvement • Identify opportunities for process improvement and customer service optimization

Where is this job?

This job is located at Orlando, FL, USA

Job Qualifications

Strong Problem-Solving Skills
Ability To Multi-Task And Prioritize
Excellent Communication And Interpersonal Skills
Proficiency In Microsoft Office
Knowledge Of Customer Service Principles And Practices
Experience In A Call Center Environment
Previous Supervisory Experience
Ability To Make Decisions Independently

Required Skills

Quality Assurance
Training
Communication
Time Management
Coaching
Scheduling
Analytical skills
Interpersonal skills
Leadership
Conflict Resolution
Collaboration
Motivation
Problem-Solving
Flexibility
Supervision

Soft Skills

Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
collaboration
Adaptability
Problem-Solving
Decision-making

Compensation

According to JobzMall, the average salary range for a Call Center Supervisor in Orlando, FL, USA is $34,300 to $62,500 annually. This range does not include any additional benefits or bonuses that may be offered.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 20th, 2023

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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