Call Center Supervisor

At Nelnet, we are seeking an experienced, organized, and customer-focused Call Center Supervisor to join our team and lead our Call Center team. We are looking for a passionate individual with excellent communication and problem-solving skills who can collaborate with our team to ensure customer satisfaction and efficient operations.The successful candidate should possess a strong understanding of customer service and call center operations, as well as knowledge of industry trends and technology. They should also have a positive, team-oriented attitude, and be able to build and maintain positive working relationships with customers, colleagues, and other stakeholders.The ideal candidate should have a minimum of three years of experience in a call center or customer service environment, either as a supervisor or team lead. They should also have a Bachelor’s degree in a related field, along with knowledge of call center software and customer relationship management (CRM) systems. Additionally, it would be beneficial for the candidate to have experience in training and coaching customer service staff.We are looking for an individual who is passionate about customer service and can help our Call Center team deliver an exceptional customer experience. If you have the necessary qualifications and experience, we’d love to hear from you.

Responsibilities:

1. Supervise and direct the daily operations of the Call Center team.
2. Monitor customer service staff performance to ensure customer satisfaction and efficient operations.
3. Develop and implement strategies to improve customer service and operations.
4. Provide guidance and advice to team members to resolve customer inquiries and complaints.
5. Maintain a positive and team-oriented attitude and build and maintain positive working relationships with customers, colleagues, and other stakeholders.
6. Create and manage reports and metrics to track customer service performance.
7. Develop training programs and coach customer service staff.
8. Remain up-to-date with industry trends and technology.
9. Handle escalated customer service issues.
10. Ensure compliance with all applicable regulations and standards.

According to JobzMall, the average salary range for a Call Center Supervisor in Aurora, IL, USA is $35,000 to $50,000 per year. This range is based on data from the most recent job postings for this position. Actual salaries may vary depending on experience, qualifications, location, and other factors.

Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.