Application Support Specialist

Orlando, FL, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a tech-savvy problem solver with a strong customer service background? We’re looking for an Application Support Specialist at Nelnet to join our team and provide technical assistance to customers who have questions about our software products. This is a great opportunity to join a dynamic and innovative team and work with cutting edge technology.The ideal candidate should have excellent communication and organizational skills, as well as a passion for helping people. They should have experience with software development and troubleshooting, and be comfortable working with hardware and software applications. The successful candidate should also have a positive attitude and be flexible with their hours, as this role may require occasional evening and weekend work.

Responsibilities:

Assist customers in troubleshooting and resolving technical issues with software products.
Provide technical support and advice to customers via phone, email, and other communication channels.
Identify and document customer-reported issues and provide feedback to development teams.
Develop and maintain knowledge base articles and other technical documentation.
Work with software development teams to ensure new products and updates are properly tested and documented.
Become an expert in the software products and be able to provide high-level support and advice to customers.
Monitor customer feedback and suggest improvements to the software and customer service processes.
Maintain customer relationships and ensure customer satisfaction with timely and effective solutions.
Keep abreast of new technologies and software releases.
Be available for occasional evening and weekend work as needed.

Where is this job?

This job is located at Orlando, FL, USA

Job Qualifications

Strong Problem-Solving Skills
Technical Aptitude
Excellent Communication And Interpersonal Skills
Experience In Customer Service
Experience With Network Services
Database Administration Experience
Experience With Scripting Languages
Experience With Web Application Development

Required Skills

Sql
Windows
Troubleshooting
Communication
Scripting
customer service
Network troubleshooting
UNIX/Linux
IT support
Problem-Solving
Software Installation
System Administration
Application testing
database maintenance
Ticket Resolution

Soft Skills

Communication
Leadership
Time management
Interpersonal Skills
flexibility
Critical thinking
Organizational skills
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Application Support Specialist in Orlando, FL, USA is $41,769-$71,939 per year. The salary range depends on the individual's experience, qualifications, and skills.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 20th, 2023

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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