Application Support Specialist

Indianapolis, IN, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Nelnet is looking for an experienced and motivated Application Support Specialist to join our team and provide exceptional customer service to our clients. As an Application Support Specialist, you will be responsible for maintaining the stability and functionality of our applications, ensuring our clients have the best user experience. We are looking for a self-starter with the technical skills and customer service experience necessary to make a difference in our organization.To be successful in this role, you must have a minimum of 5 years of IT-related experience. You must have a demonstrated proficiency in problem solving, troubleshooting, and customer service. In addition, you must possess excellent communication and interpersonal skills, as well as the ability to work independently. The ideal candidate will have a passion for technology and be eager to learn, develop, and maintain our applications. If this sounds like you, we would love to hear from you!

Responsibilities:

Provide exceptional customer service to our clients, ensuring they have the best user experience.
Monitor and maintain the stability and functionality of our applications.
Troubleshoot and solve technical issues related to our applications.
Respond to customer inquiries and provide timely resolution.
Develop and maintain our applications.
Assist in training users on how to use our applications.
Research and evaluate new technologies for potential application.
Create and maintain system documentation.
Collaborate with other IT departments to ensure system compatibility.
Stay up to date with IT trends and industry best practices.

Where is this job?

This job is located at Indianapolis, IN, USA

Job Qualifications

Excellent Problem-Solving Skills
Knowledge Of Database Systems
Knowledge Of Operating Systems
Strong Customer Service Orientation
Ability To Multi-Task And Prioritize Tasks
Strong Interpersonal And Communication Skills
Experience With Client Service And Support
Experience In Troubleshooting Software Applications

Required Skills

Documentation
Sql
Quality Assurance
Security
Networking
Troubleshooting
Data Analysis
Communication
Problem Solving
Scripting
Technical Writing
Monitoring
Software Installation
Configuration
Support Desk

Soft Skills

Communication
Leadership
Time management
Interpersonal Skills
Organization
Critical thinking
collaboration
Adaptability
Problem-Solving
Presentation Skills

Compensation

According to JobzMall, the average salary range for a Application Support Specialist in Indianapolis, IN, USA is $40,000 - $70,000. This range can vary depending on experience, location, company, and other factors.

Additional Information

Nelnet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 20th, 2023

Apply BeforeJuly 20th, 2025

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