Service Desk Leader

In this opportunity you and your other peers will collaborate and share the operational management responsibility of Tech Line’s day to day. Utilize your expertise to effectively manage our Service Desk analyst and to ensure quality service across the enterprise. Support the Service Desk Analyst to achieve daily, weekly, monthly SLA targets. Work closely with your team by providing first point of escalation support and management while ensuring overall compliance to our governance framework. Prepare internal reports as required by management. Partner with other technology and business teams to provide service. Ensure the team provides maximum customer satisfaction while meeting SLA targets. Identify and progress continual service improvement opportunities.

According to JobzMall, the average salary range for a Service Desk Leader in 904 Sylvan Ave, Englewood Cliffs, NJ 07632, USA is between $69,921 and $94,328 per year. The salary range can vary depending on factors such as the size of the company, the number of years of experience, the educational qualifications, and the specific duties of the job.

NBCUniversal Media, LLC, or NBCUniversal, is an American worldwide mass media conglomerate owned by Comcast and headquartered at Rockefeller Plaza's Comcast Building in Midtown Manhattan, New York City.