Research Operations Manager, Customer Insight (12 months)

Edinburgh, UK

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

As the Research Operations Manager for Customer Insight at NatWest Group, you will play a crucial role in driving the success of our business by providing valuable insights and data-driven strategies. This is a 12-month contract position that requires a highly motivated and organized individual with a passion for research and customer behavior. If you have a strong background in market research, project management, and a customer-centric mindset, we want to hear from you! Join our dynamic team and make an impact on the future of NatWest Group.

Lead and manage the research operations for the Customer Insight team at NatWest Group.
Develop and implement research strategies to gather valuable insights on customer behavior and preferences.
Oversee and coordinate all research projects, ensuring they are completed on time, within budget, and with high quality results.
Collaborate with cross-functional teams to identify research needs and develop appropriate methodologies to address business objectives.
Analyze and interpret research data to provide actionable recommendations to stakeholders.
Maintain a thorough understanding of the market and industry trends to inform research strategies.
Ensure compliance with research ethics and industry regulations.
Manage relationships with external research vendors to ensure timely delivery of services.
Develop and maintain a budget for research operations.
Mentor and train junior research staff to support their professional development.
Communicate research findings and insights to stakeholders in a clear and concise manner.
Stay up-to-date with advancements in research methodologies and technologies.
Act as a strategic advisor to the Customer Insight team and contribute to the overall business strategy of NatWest Group.

Where is this job?

This job is located at Edinburgh, UK

Job Qualifications

Minimum Of 5 Years Of Experience In A Research Or Insights Role, Preferably In The Financial Services Industry.
Bachelor's Degree In Market Research, Business, Or A Related Field. Master's Degree Preferred.
Strong Understanding Of Research Methodologies And Techniques, Including Quantitative And Qualitative Research.
Excellent Project Management Skills, With The Ability To Manage Multiple Projects And Stakeholders Simultaneously.
Proven Track Record Of Delivering Actionable Insights And Recommendations To Drive Business Growth And Improve Customer Experience.

Required Skills

Communication Skills
Project Management
Data Analysis
Budget management
Team Leadership
Customer Research
Strategic Thinking
Problem-Solving
Market trends
Stakeholder management
Customer Insights
Data

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Research Operations Manager, Customer Insight (12 months) in Edinburgh, UK is £37,500 - £50,000 per year. This may vary depending on the specific company, location, and level of experience of the individual.

Additional Information

NatWest Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 30th, 2025

Apply BeforeJuly 20th, 2025

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