Research Operations Manager, Customer Insight (12 months)

Manchester, UK

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

At NatWest Group, we are looking for a highly motivated and experienced Research Operations Manager to join our dynamic Customer Insight team for a 12-month contract. As a leading financial institution, we are committed to understanding our customers' needs and preferences to continuously improve our services. In this role, you will play a pivotal role in managing the day-to-day operations of our research projects, ensuring timely and accurate delivery of insights to drive strategic business decisions. If you are a self-starter with a passion for research and a strong track record of managing complex projects, we want to hear from you. Join us in shaping the future of banking and make a real impact on our customers' lives.

Manage and oversee the day-to-day operations of research projects within the Customer Insight team.
Ensure timely and accurate delivery of research insights to drive strategic business decisions.
Develop and maintain project timelines and budgets, ensuring efficient use of resources.
Collaborate with cross-functional teams to understand research needs and objectives.
Design and implement research methodologies that align with business goals and objectives.
Monitor and analyze research data to identify key trends and insights.
Prepare and present research findings and recommendations to senior management.
Develop and maintain relationships with external research partners and vendors.
Stay updated on industry trends and best practices in research and customer insights.
Train and mentor team members on research processes and methodologies.
Ensure compliance with ethical standards and data protection regulations.
Proactively identify and address any issues or challenges that may arise during research projects.
Drive continuous improvement in research processes and procedures.
Act as a subject matter expert on research operations and methodologies.
Represent the Customer Insight team in cross-functional meetings and presentations.

Where is this job?

This job is located at Manchester, UK

Job Qualifications

Bachelor's Or Master's Degree In A Relevant Field Such As Market Research, Data Analytics, Or Business Administration.
Minimum Of 5 Years Of Experience In A Research Operations Or Customer Insights Role, Preferably Within The Banking Or Financial Industry.
Strong Analytical Skills With Experience In Data Analysis And Interpretation, Including Proficiency In Statistical Software And Tools.
Excellent Project Management Skills With A Track Record Of Successfully Managing Multiple Projects Simultaneously.
Proven Experience In Developing And Implementing Research Strategies To Drive Customer Insights And Inform Business Decisions.

Required Skills

Project Management
Data Analysis
Market Research
Budget management
Data Visualization
Report Writing
Team Leadership
survey design
Data Interpretation
Stakeholder engagement
Time
Customer Insights

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Research Operations Manager, Customer Insight (12 months) in Manchester, UK is £45,000 - £60,000 per year. This may vary depending on the specific company, experience level, and location.

Additional Information

NatWest Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 30th, 2025

Apply BeforeJuly 20th, 2025

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