Research Operations Manager, Customer Insight (12 months)

Are you a highly organized and detail-oriented individual with a passion for research and customer insights? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you at NatWest Group as a Research Operations Manager for our Customer Insight team.In this role, you will be responsible for managing the day-to-day operations of our customer insights research, ensuring the smooth and efficient delivery of projects. You will work closely with cross-functional teams to gather and analyze data, providing valuable insights to drive business decisions.To be successful in this role, you should have a strong background in research operations, excellent project management skills, and a deep understanding of customer behavior. You should also possess exceptional communication and stakeholder management abilities.If you are a proactive and results-driven individual with a keen interest in customer insights, we would love to hear from you. Join us for a 12-month contract and make a significant impact on our business and customers.

1. Develop and implement operational strategies and processes to ensure the smooth and efficient delivery of customer insights research projects.
2. Manage and oversee the day-to-day operations of the customer insight team, including project timelines, budget, and resources.
3. Work closely with cross-functional teams to gather, organize, and analyze data from various sources.
4. Provide valuable insights and recommendations based on research findings to drive business decisions.
5. Utilize a variety of research methodologies to gather customer insights, such as surveys, focus groups, and data analysis.
6. Maintain and update research databases and ensure data accuracy and integrity.
7. Monitor industry trends and customer behavior to inform research projects and drive innovation.
8. Collaborate with stakeholders to understand their research needs and provide timely and accurate deliverables.
9. Manage relationships with external research vendors and ensure quality and timely delivery of research projects.
10. Train and mentor junior team members on research methodologies and data analysis techniques.
11. Develop and maintain project documentation, including research plans, timelines, and reports.
12. Monitor and report on project progress and provide regular updates to stakeholders.
13. Identify and implement process improvements to increase the efficiency and effectiveness of research operations.
14. Stay up-to-date with industry best practices and make recommendations for continuous improvement.

According to JobzMall, the average salary range for a Research Operations Manager, Customer Insight (12 months) in London, UK is £47,000-£65,000 per year. This can vary depending on experience, education, and the specific industry or company the individual works for. Some companies may offer additional benefits and bonuses as part of the overall compensation package.

NatWest Group plc is a majority state-owned British banking and insurance holding company, based in Edinburgh, Scotland.