Customer Strategy Manager

Edinburgh, UK

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

We’re looking for a Customer Strategy Manager to join our team at NatWest Group! In this role, you’ll be a key part of our team, helping us to create and implement a customer-focused strategy across our range of products and services.The ideal candidate for this role will possess excellent analytical and problem-solving skills, a strong understanding of customer service best practices, the ability to communicate effectively with stakeholders, and a passion for driving customer satisfaction.If you’re an innovative thinker who is comfortable working in a fast-paced environment and enjoys working with customers, then this could be the perfect role for you!

Responsibilities:

Create and implement a customer-focused strategy across NatWest Group’s range of products and services.
Analyze customer data to identify opportunities for improvement in customer service and satisfaction.
Develop and maintain relationships with stakeholders to ensure customer service objectives are met.
Collaborate with other departments to ensure customer service best practices are being met.
Monitor customer service trends and provide recommendations for improvements.
Provide reports and feedback to senior management on customer satisfaction and customer service issues.
Develop and execute customer service initiatives to improve customer experience.
Train and mentor customer service personnel to ensure consistent, high-quality service.
Respond to customer inquiries and complaints in a timely and professional manner.

Where is this job?

This job is located at Edinburgh, UK

Job Qualifications

Excellent Communication And Interpersonal Skills
Strategic Thinking And Problem Solving Abilities
Demonstrated Experience In Customer Experience Strategy And Management
Experience In Customer Analytics And Research
Understanding Of Customer Journey Mapping Techniques
Proven Track Record Of Driving Customer Engagement And Satisfaction
Knowledge Of Digital Marketing And Customer Lifecycle Management
Bachelor's Degree In Business Or Related Field

Required Skills

Risk Management
Planning
Strategy
Communication
Market Research
Business Development
Problem Solving
Forecasting
Negotiation
Relationship Management
Decision Making
Financial Management
Collaboration
Analysis
Innovation

Soft Skills

Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
Organization
self-motivation
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Strategy Manager in Edinburgh, UK is £60,000 to £90,000 per annum. This range includes salary and bonus potential for the position.

Additional Information

NatWest Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 31st, 2023

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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